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崗位職責/職位描述

§? 根據凱悅會議宴會標準回答所有電話詢問、處理電郵詢問、制作提案和合同、主持酒店參觀活動、策劃會議宴會、創建會議宴會確認單、執行并跟蹤會議宴會。

To follow all HyattEvents Standards for answering phone enquiries, handling email enquiries,preparing proposals and contracts, conducting Hotel Tours, planning Events,creating Event Confirmations, Event execution and Event follow-up.

§? 充分、正確地使用Delphi。

To fully andcorrectly use Delphi .

§? 根據凱悅的政策和程序維護酒店全部銷售協議、合同和報價的完整記錄。

To maintain completerecords of all sales agreements, contracts and quotes for the hotel as perHyatt’s Policies & Procedures.

§? 與會議宴會銷售團隊一起，負責將所有電話詢價轉變成直接收入。

Together with yourEvent Sales Team, to be primarily responsible for converting all incomingleads.

§? 回答所有來電詢問，并在收到電子郵件的兩小時內確認該電郵詢問。

To answer incomingtelephone enquiries and acknowledge emailed enquiries within two hours ofreceipt

§? 如果需要，處理緊急的電話詢價，轉換為會議宴會當天的直接收入。

Where required, tohandle last minute leads from enquiry to conversion to the day of the event.

§? 實施電話銷售活動，以發現新的商業機會。

To undertaketelemarketing activities to identify new business opportunities where required.

§? 在將會議宴會電話詢價轉換為直接收入方面，遵守相關凱悅標準。

To follow the HyattStandards in relation to the conversion of Event leads.

§? 始終履行凱悅品牌承諾，提供優越的客戶服務。

To deliver the brandpromise and provide exceptional client service at all times.

§? 為其它部門的內部客人提供禮貌而專業的服務。

To provide courteousand professional service to our internal customers in other departments.

§? 在會議宴會銷售團隊與客人簽訂合同并收取定金之后，與會議宴會策劃團隊一起主要負責策劃和執行會議宴會。

Together with yourEvent Planning Team, to be primarily responsible for planning and executingevents after the Event Sales Team have received a signed contract and depositfrom the client.

§? 如果需要，處理緊急的電話詢價，轉換為執行活動。

Where required, tohandle last minute leads from enquiry to conversion to execution

§? 尋求個人“重復業務”聯系，將電話詢價轉換為執行活動。

To look afterpersonal ‘repeat business’ contacts from enquiry to conversion to execution

§? 遵守與會議宴會相關的凱悅標準。

To follow the HyattStandards in relation to Events.

§? 始終履行凱悅品牌承諾，提供優越的客戶服務。

To deliver the brandpromise and provide exceptional client service at all times??

§? 為其他部門的內部客人提供禮貌而專業的服務。

To provide courteousand professional service to our internal customers in other departments