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? Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部門的規范和程序提供高標準的餐飲服務。
? Communicates to his/her superior any difficulties, guest comments and other relevant information??
? ? ? 與上級領導交流有關疑難，客人意見和其它相關信息。
? Establishes and maintains effective employee working relationships
? ? ?與員工建立并保持良好的工作關系。
? Attends and participates in daily briefings and other meetings as scheduled
? ? ? 參加和參與每日的例會和其它計劃好的會議。
? Attends and participates in training sessions as scheduled
? ? ? 參加和參與計劃好的培訓課程。
? Prepares for service by ensuring:
? ? ? 確保部門的以下各項工作就緒為客人提供服務：
o Grooming is impeccable and in accordance with ICHG personal presentation standards?
遵守洲際酒店集團的個人儀表儀容規范著裝無可挑剔
o Outlet equipment is clean
設備干凈
o Equipment is sorted and stored
設備分類且存放好
o Glassware is polished?
玻璃器皿擦亮?
o Flatware is polished?
擦亮餐具
o China is clean?
清潔瓷器
o Waiter stations are prepared
準備好服務臺
o Cutlery is placed for buffet and table service
擺放好自助餐桌上的餐具
o Tables are set
擺設好餐臺
o Reservations are read and familiarized
閱讀并熟悉預訂
o Special occasions are ready
準備好特別活動
o Music is on
放音樂
o Lighting is on
開燈
o Outlet is ready for service and guest comfort
酒吧準備就緒為客人提供舒適的服務。
? Carries out effective service by ensuring:
高效的提供服務：
o Guests are greeted and seated
迎賓并安排客人就坐
o Daily specials are explained and upsold
說明并推銷每日特價
o Food orders are processed accurately
準確的下餐單
o Trays and tray jacks are effectively used
有效的利用托盤和托盤架?
o Food orders are taken quickly
快速的為客人寫餐單
o Payment methods are handled accurately?
確的處理付款方法
o Working areas are cleaned and re-set quickly
快速的清潔工作區和重新布置
o Bar is clean
清潔的酒吧
o Used ashtrays are regularly cleaned
定時清理用過的煙灰缸
o Guests are conversed with in relation to the food and beverage products
與客人談論有關的餐飲產品
? Carries out effective beverage service by ensuring:
? ? ? 通過確保以下內容高效的提供飲品服務：
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精飲料服務歸定，推銷飲料并定時為客人續酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒
o Promoting and selling cocktails to guests
向客人推銷雞尾酒
o Making and presenting cocktails
調配和裝飾雞尾酒
o Coffee and tea is served hot and in accordance with standard
按規范提供熱的咖啡和茶
? Take appropriate action to resolve guest complaints
? ? ? 正確處理客人的投訴。
? Food and beverage stock is stored in relation to hotel procedures
按照酒店的規定存儲餐飲存貨。
? Performs related duties and special projects as assigned
? ? ? 承擔相關的職責和安排的特別項目。
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名
酒店業--全服務中檔酒店/4星級 
100-499人 
中外合營(合資．合作) 