?
? Conducts shift briefings to ensure hotel activities and operational requirements are known?
? 進行有效的交接班簡報工作,以明確酒店活動和運營要求
? Supervise front office operations during assigned shift including:
? 在當班期間監督前廳部運營情況,包括:
o Maintenance of guest information
維護客戶信息
o Maintenance of information about local events
o 維護當地活動的信息?
o Compile occupancy statistics
o 統計入住情況
o Supervise the use of he public address system
o 監督公共廣播系統的使用
o Supervise group bookings
o 監督團組預訂情況
o Assisting with serious complaints
o 協助解決嚴重投訴問題
? Supervise cashiering activities during shift including:
? 在當班期間監督收銀活動,包括:
o Cash handling and banking procedure
o 現金處理和銀行業務程序
o Dealing with irregular payments
o 處理非法支付情況
o Instructing staff in credit policies and facilities
o 就信用政策和設備對員工進行指導
o Instructing staff in cash security procedures
o 就現金安全程序對員工進行指導
o Carry out debtor control
o 實施應收帳款控制
o Prepare reports
o 準備財務報告
o Supervise the cashiering system
o 對收銀系統實施監管
? Works with Superior and Human Resources on manpower planning and management needs
? 與上級領導和人力資源部一起進行人力規劃和管理需求。
? Works with Superior and Director of Finance in the preparation and management of the Department’s budget.?
? 與上級領導和財務總監一起編制和管理部門預算。
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