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崗位職責/職位描述

主要職責

Main Duties

行政

Administration

§? 確保辦公室行政工作的高效運行。

Ensures efficient office administration
procedures.

§? 確保所有人事記錄在人事系統中的保存，歸檔以及更新。

Ensures that all personnel records are
maintained filed and updated in the HR System.

§? 保證所有人事文件使用的準確性和機密性。

Ensures Human Resources documents are
properly routed with strict accuracy and confidentiality.

§? 通過以下活動匯集并保持更新的人事記錄：

Compiles and maintains personnel records by
performing the following duties.

§? 在人事系統中記錄準確的員工信息，如員工個人資料、員工補償、福利、所得稅信息、出勤、個人表現評估以及員工終止合同日期及終止合同原因。

Records accurate associate information such
as personal data, compensation, benefits, tax data, attendance, performance
reviews or evaluations, and termination date and reason in the HR System.

§? 根據要求做好檔案系統的保持和更新。

Maintains and updates manual and
computerised filing system.

§? 制作準確的員工信息報告并進行人事記錄，提供準確的員工信息給財務部以制定工資或其他用途。

Provides accurate and updated HR reports of
associate files to document personnel actions and to provide information for
payroll and other uses.

§? 保存所有記錄和信息。

Maintains all records and information.

§? 嚴格遵守酒店的政策和程序。

Complies with hotel’s Policies &
Procedures.

賓客服務

Customer Service

§? 以禮貌、高效的態度來處理所有顧客以及內部員工的投訴和要求，并及時跟進，確保問題得到滿意的解決。

Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to ensure problems are resolved satisfactorily

§? 與客人和同事保持基于良好工作關系的接觸。

Maintains positive guest and colleague
interactions with good working relationships.

§? 為酒店其他員工（內部顧客）以及到人力資源部的所有人員提供專業、禮貌和熱心的服務。

Provides the appropriate level of
professional, courteous and caring service to other associates (internal
customers) and other visitors to the division.

財務

Financial

§? 熟悉有關生產率的比例（以及其他關鍵表現信息），統計月流動率的報告，員工病假報告及空缺報告。

Be conversant with productivity ratios (and
other key performance indicators) and to produce the monthly turnover report,
associate sick leave report, vacation reports.

§? 確保酒店內所有與財務記錄、金錢和執照等相關的規定、政策和條例，嚴格遵循當地法律，并及時提供給財務部準確的財務方面信息。

Ensures that all hotel, company and local
rules, policies and regulations relating to financial record keeping, money
handling and licensing are adhered to, including the timely and accurate
reporting of financial information.

市場營銷

Marketing

§? 協助人力資源部經理匯集和執行所有員工溝通方面的資料和活動。

Assists the Human Resources Manager with the
compilation and implementation of all associate communications.

§? 確保員工能夠通過員工布告欄或電子郵件等渠道及時了解所有酒店內部的規定、條例以及人事政策。

Ensures that all in-house rules, regulations
and Human Resources announcements are communicated to associates via notice
board and/or e-mail channels.

§? 協助制定人力資源工作日歷并監督執行情況。

Assists to prepare and monitor the Human
Resources Calendar.

營運

Operational

§? 協助確保所有員工設施符合凱悅國際的營運高標準。

Assists in making sure that Associate
Facilities are maintained to Hyatt International's high standards of operation.

§? 協助對員工關系、工資和福利以及招聘活動的發展、執行和管理工作。

Assists with the development, implementation
and administration of associate relations, benefit and compensation, and
recruitment programs.

§? 保存所有求職申請，篩選并面試合適人選。

Maintains all applications, screen and
interview applicants suitable for positions.

§? 保持更新求職人員名單和求職者簡歷。

Maintains an updated list of applicants and
applicant files.?

§? 協助招聘工作；準備和發表空缺崗位信息。

Carries out recruitment activities, prepares
and posts vacancy announcements.

§? 制定并在報紙或網絡上發布空缺職位信息。

Prepares and places newspaper and internet
advertisements for open positions.

§? 聯系求職者以備面試。

Contacts applicants for screening
interviews.

§? 協調并出席工作會議。

Coordinates and attends job fairs.

§? 篩選求職申請或簡歷。

Screens applications and resumes.

§? 在需要時對求職者進行面試，并推薦合適的人選給相應部門經理。

Interviews candidates when necessary and
refers suitable candidates to Department Heads.

§? 確保所有的求職表已得到審核并在兩周之內給予求職者肯定/拒絕的答復。

Ensures that all applications are reviewed
and that acknowledgment/reject letters are sent out 2 weeks from date of
receipt.

§? 在需要時負責所有簽證和移民事項的辦理，有效管理外籍員工的護照和移民復印件。

Co-ordinates all visas and immigration
activities when necessary and monitor the passports and immigration papers of
foreign national associates.

§? 準備新員工的錄用信。

Prepares letters of offer to new hires.

§? 進行員工背景調查，并將調查結果進行歸檔處理。

Checks and documents applicant references.

§? 協助員工表揚表彰活動的協調工作。

Assists with the coordination of the
associate recognition programmes.

人事

Personnel

§? 確保所有員工在雇傭條件、本地法規以及公司/酒店的政策程序方面得到公平和一致的對待。

Assists to ensure that all associates are
treated fairly and consistently as outlined in their terms and conditions of
employment, local legislation, and company/hotel policies and procedures.

§? 確保在酒店內同不同級別的員工保持良好及專業的關系。

Ensures a strong professional relationship
with all levels of associates within the hotel.

§? 確保所有員工理解并按照員工規章制度的要求規范自己的行為。

Ensures that all associates have a complete
understanding of and adhere to associate rules and regulations.

§? 在需要時對新入職員工進行入職培訓。

Conducts new associate orientation when
necessary.

§? 協助酒店各部門對人本品牌的執行。

Supports the implementation of The People
Brand in every department in the hotel.

§? 在需要時對所有辭職員工進行離店面談，并將結果反饋到人事部經理。

Conducts Exit Interviews for all resigned
associates if necessary and provide feedback to the Human Resources Manager.

其他

Other Duties

§? 熟知對雇員及雇傭關系中的相關法律法規。

Is knowledgeable in statutory legislation in
associate and industrial relations.

§? 理解并嚴格執行員工手冊中的規章制度，以及和酒店政策相關的消防、衛生、健康和安全的制度。

Understands and strictly adheres to Rules
and Regulations established in the Associate Handbook and the Hotel’s policies
concerning fire, hygiene and health and safety.

§? 保持高標準的個人形象和儀容儀表。

Ensures high standards of personal
presentation and grooming.

§? 根據酒店、行業和公司的指引，回應需求、進行調整、執行任何合理的任務及額外職責。

Responds to changes in the Human Resources
function as dictated by the industry, company and hotel.

§? 根據要求出席酒店和部門的培訓和會議。

Attends training sessions and meetings as
and when required.

§? 完成部門經理交給的其它工作。

Carries out any other reasonable duties and
responsibilities as assigned.