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崗位職責/職位描述

【任職資格Qualification】

1.人際交往能力。

Interpersonal skills.

2.很強的交流溝通能力。

Excellent communication skills.

3.熟練的計算機能力并熟悉辦公軟件系統。

Excellent computer skills Microsoft office and related system.

【崗位職責Job?Description】

1.熟悉掌握酒店的產品知識及服務標準。

Be familiar with the hotel’sproducts and services and policies.

2.禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internalcustomer complaints and inquiries in a courteous and efficient manner, followingthrough to make sure problems are resolved satisfactorily.

3.保持與顧客和同事的良好合作關系。

Maintains positive guest and colleagueinteractions with good working relationships.

4.問候、接待客人并協助做好入住登記。

Meets and greets all guests andassists with registrations.

5.確保嚴格的房卡管理制度。

Ensures the strict control ofroom keys.

6.以協助和靈活的態度與其他員工密切合作，關注酒店的整體成功和客人的滿意度。

Works closely with other Front Office personnelin a supportive and flexible manner, focusing on the overall success of thehotel and the satisfaction of hotel guests.