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崗位職責(zé)/職位描述

【任職資格Qualification】

1.兩年以上酒店或相關(guān)工作經(jīng)歷為佳。
More than two years’ working experience in hotel or relevant experience is preferred.
2.熟悉辦公自動化軟件的使用。
Familiar with office automation software.
3.具有良好的管理能力，組織協(xié)調(diào)能力，人際溝通能力和應(yīng)變能力。
Good management skill, organization and coordination skill, interpersonal communication skill and adaptability.
4.掌握各類清潔用具的使用和保養(yǎng)方法，懂得并能使用各種消防安全設(shè)施。
Know well about the usage of all cleaning tools and methods of maintenance. Understand how to use a variety of fire fighting apparatus.
5.主要客源所在地的風(fēng)俗習(xí)慣，掌握賓客接待的禮儀禮節(jié)知識。
Master main guests source countries of the customs and habits, understand the guest reception etiquette.
6.富有責(zé)任心，工作細(xì)致、認(rèn)真，為人表率，注重質(zhì)量，講究效率。
Have strong sense of responsibility, meticulous, careful; set self as an example, willing to learn, to be enthusiasm and compassionate, focus on quality and efficiency.
7.較強(qiáng)的漢語表達(dá)能力,有一定外語能力為佳。
Good Mandarin speaking and writing skill, a certain ability of foreign language is preferred.
8.具有高中或以上學(xué)歷, 酒店或外語相關(guān)專業(yè)為佳。
High school diploma or above, hotel or foreign language related major is preferred.

【崗位職責(zé)Job?Description】

1.協(xié)助客房部副理確保部門順暢有效的運(yùn)轉(zhuǎn)，并且確保部門的運(yùn)轉(zhuǎn)嚴(yán)格遵照部門政策和程序進(jìn)行。
Assists the Assistant Manager – Housekeeping in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
2.確保客房部的服務(wù)符合酒店的標(biāo)準(zhǔn)。
Ensures Housekeeping service according standards of Hotel.

3.為客房服務(wù)員準(zhǔn)備工作記錄表。
Prepares worksheets for daily Housekeeping Room Attendants.
4.準(zhǔn)備迷你吧和庫房盤點(diǎn)報(bào)告，及房間缺陷清單。
Prepares reports for Mini bar, Inventory, Room defects list.