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崗位職責/職位描述

主要職責

MainDuties

1.協助確保嘉賓軒的有效運行

Toassist in the smooth and efficient running of the Regency Club Departmentwithin the Rooms Division.

2.確保客人得到快速、高效、準確的入住登記和結賬離店服務。

Ensuresthat guests receive a speedy and efficient check in / out.

3.?確保嚴格遵守酒店的收銀程序；所有備用金都要根據財務部設立的政策和程序合理使用。

Ensuresthat the cashiering procedures are strictly adhered to, that all floats areused appropriately in accordance to Policies & Procedures set by Finance.

4.根據部門運營手冊的標準處理所有抵、離店記錄。

Handlesall arrival and departure records according to the standards set in the DepartmentalOperations Manual.

5.確保持續高水平的對客服務。

Ensuresa high level of customer service is consistently maintained.

6.確保嘉賓軒與其它部門高度的配合。

Ensuresa high level of liaison is maintained between Regency Club and all otherdepartments within the Hotel.

7.主動向潛在客人推銷凱悅天地計劃。

PromotesWorld of Hyatt programme to potential guests whenever possible.

8.確保熟知關于賓客滿意度調查和賓客入住體驗方面的知識。

Ensuringassociates are well knowledgeable about Hysat and GEM (Guest ExperienceManagement).

9.全面了解酒店提供的所有服務。

Has athorough understanding of all the services offered by the Hotel.

10.具備充足的菜單和設備知識。能夠根據客人需求進行相應推薦。

Has athorough knowledge and understanding of all food and beverage items in the menuand the ability to recommend Food and Beverage according to guest requires.