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崗位職責/職位描述

【崗位職責Job?Description】

1、幫助酒店各個區域的客人拖運行李，包括接待區域，嘉賓軒和禮賓部

Assists with guest services in various areas of the hotel, such as Reception, Regency Club Lounge, Guest Service Centre or Concierge

2、保管禮賓部的日志。

Maintains the Concierge Daily Log Book.

3、及時提交所有客人/員工的事故報告。

Submits all guest / associate incident reports on a timely basis.

4、?禮貌而高效地處理所有客人和內部的投訴和詢問，確保問題得到圓滿解決。

Handles all guest and internal customer complaints andinquiries in a courteous and efficient manner, following through to make sureproblems are resolved satisfactorily.

【任職資格Qualification】

1、領導能力，培訓能力和人際交往能力。

Leadership skills, training skills and interpersonal skills.

2、很強的交流溝通能力。

Excellent communication skills.

3、熟練的計算機能力并熟悉辦公軟件系統。

Excellent computer skills Microsoft office and related system.

4、大專以上學歷

College degree above.

5、2年以上國際酒店工作經驗，1年以上同崗位經驗就職經驗。

Minimum of 2 years’ experience in an International 5-star hotel and 1 years’ experience in a similar position in.