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崗位職責(zé)/職位描述

崗位職責(zé)Job?Description

1.確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。

Ensures that all associates deliver the brandpromise and provide exceptional guest service at all times.

2.保持與顧客和同事的良好合作關(guān)系。

Maintains positive guest and colleagueinteractions with good working relationships.

3.知悉最新的促銷信息，規(guī)章制度及其他重要信息。

Understanding aware of current promotions, policies andother important information.

4.繁忙時(shí)期確保禮賓部，行李臺(tái)，大堂和入口區(qū)域均有條不紊地運(yùn)作并實(shí)現(xiàn)酒店的品牌承諾。

Spends time in Concierge, Bell Desk, Hotel Lobby andEntrance during peak periods to ensure that both areas are managed well by therespective team and delivers the brand promise.

5.根據(jù)禮賓主管的安排為客人運(yùn)送行李。

Deliversand picks up guest luggage as assigned by Team Leader.

6.根據(jù)標(biāo)準(zhǔn)儲(chǔ)存行李。

Storesluggage according to standards.

7.為客人提行李時(shí)，指引抵店客人到辦理入住登記的地方。

Directsincoming guests to the check in area whilst offering to handle any luggage theguest happens to be carrying.

8.指引客人及來(lái)訪者到任何酒店的設(shè)施。

Directsguests and visitors to any of the Hotel’s facilities.

9.快速將客人的行李送至房間。

Transportsguest’s luggage to their room in an efficient manner.

10.主動(dòng)為上下車的客人開/關(guān)車門。

Opensand closes car doors for guests whenever the opportunity arises.

11.為離店及抵達(dá)的客人裝、卸行李。

Loadsand unloads guest’s luggage for arriving and departing guests.

12.為客人呼叫出租車并解答問(wèn)詢。

Hailstaxi / cabs and answers inquiries.

任職資格Qualification

1.人際交往能力。

Interpersonal skills.

2.很強(qiáng)的交流溝通能力。

Excellent communication skills.

3.有駕駛證

Driving licence