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崗位職責/職位描述

主要職責

Main
Duties

1.進行日常房間檢查，確保達到清潔標準。

Conducts regular inspections of rooms,
ensuring standards of cleanliness is maintained at all times.

2.杜絕誤將維修房或未清潔的房間出售給客人。

Ensures no defect or dirty rooms are
sold to a guest.

3.確保正確的處理丟失及拾獲物品。

Ensures the proper handling and control
of lost and found items.

4.與客房部經理協作，經常性的巡視和全面檢查房間和樓層區域的衛生情況。

Conducts frequent and thorough
inspections of guest rooms and cleaning of floor areas, together with the Housekeeping
Manager.

5.確保準備好每日預抵貴賓房間、特殊要求房間、長住客的房間，并確保房間內放置適當的歡迎贈品。

Ensures all daily arrival V.I.P. rooms,
special request rooms, and long stay guest rooms are prepared with the
appropriate welcome and other amenities.

6.與前廳部和工程部保持良好的協作，便于進行必要的房間維護。

Works closely with the Front Office and
Engineering Departments to block rooms as necessary for maintenance.

7.每日監控顧客滿意度調查，定期與團隊分享結果和客戶評價。

Monitors Hysat on a daily basis and
shares results and guest comments with the Team regularly

8.根據酒店的政策和客房部的規定使用和管理鑰匙。

Use and control Hotel keys according to Hotel
policy and Housekeeping principle

9.?確保服務符合品牌標準的基本要求，適時提供更多可供選擇的品牌服務。

Ensures all company minimum brand
standards have been implemented, and that optional brand standards have been
implemented where appropriate.

10.根據顧客意見調查結果，確保所有改進措施貫徹執行。

Responds to the results of the Consumer
Audit and ensures that the relevant changes are implemented.

11.以協助和靈活的態度與其他管理層員工密切合作，關注酒店的整體成功和客人的滿意度。

Works closely with other management
personnel in a supportive and flexible manner, focusing on the overall success
of the hotel and the satisfaction of hotel guests.

12.發揚“群策群力”的精神，確保客房部員工與其他部門在工作中相互支持、靈活變通。

Ensures Housekeeping employees are working in a
supportive and flexible manner with other departments, in a spirit of “We
work through Teams”.

13.?確保每日運營的流暢。

Ensures daily operation runs smoothly.

14.檢查公共區域，餐飲部門外圍區域，辦公室，洗手間和停車場的衛生情況。

Conducts checks on Public Areas, F&B outlets,
offices, toilets and car park.

15.檢查外包工作的進行情況。

Conducts checks on works carried out by
Contractors.

16.與承包商負責人協調并檢查其工作。

Coordinates and inspects with Contractor’s
Supervisor on work carried out by Contractors.

17.?計劃并排定周期性的工作，例如：洗地毯和徹底清潔工作。

Plans and schedules periodic works such as: carpet
shampooing and high dusting.

18.確保周期性清潔工作如期進行。

Ensures scheduled periodic works are carried out.