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1.Ensure maximum guest satisfaction through personal recognition to all VIP members and prompt cordial attention from arrival through departure通過給予所有VIP客人個性化的認知,確保及時的熱忱的關注，爭取優質的客人滿意程度。2. Ensure all expected departure VIP receives express check out service offer確保所有預離店貴賓或者會員收到快速辦理離店手續服務3. Liaise with other departments and necessary outside contracts to ensure excellent service delivery和其他部門或酒店外的合作者做好溝通以便確保服務高質量的完成4. Handle guest complaints and refer them as necessary, follows up on corrective action處理好客人的投訴，根據必要寫上跟蹤改進活動5. To handle VIP amenity preparation處理貴賓歡迎品的準備工作6. Ability of anticipate guest needs能提前預知分析客人所需7. Good knowledge and very familiar with all front office area operation掌握前廳部工作知識并且十分熟悉前廳部日常運行8.Good English language skill良好的英語能力9.Be good at organize and problem solving良好的組織以及解決問題的能力酒店福利1. 員工每年可以為直系親屬申請免費宿舍探親房福利，最長可達15天；2.所有崗位均包食宿（宿舍免費WIFI、空調、洗衣機），上下班有免費員工班車接送；3.所有員工均購買五險一金；4.所有員工工作滿一年，均可享有5天帶薪年假和5天帶薪獎勵假；5.正式員工享有本酒店餐飲五折，集團姐妹酒店優惠客房和餐飲折扣.