- 職位性質：全職
- 工作地區：新疆維吾爾自治區烏魯木齊市
- 招聘人數：2人
- 學 歷：不限
- 工作經驗：3年以上
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4.5千-5千
- 職位有效期：2026-04-10至2026-07-09
MAJOR FUNCTION 主要職能:
The Captain’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and the delivery of prompt, courteous service. The supervisor is accountable for sales and profit in his/her area.
主管的主要工作是促進和確保客人的滿意度。通過他的/ 她的能力去發展和維持團隊的績效和氛圍。同時注重員工滿意度，員工只為發展和對客服務質量的督導。主管要對他的/ 她所負責的區域的銷售和利潤負責。
MAJOR RESPONSIBILITY責任概要:
1. Assume responsibility for the daily operations of the PAVILION or in any other assigned outlet to ensure a smooth
running, profitable operation within the framework of the hotel.
承擔餐廳日常營運或其它所分配工作，幫助確保餐廳在酒店框架系統下平穩運營并努力創收。
2. Assist in working toward positive financial results.
協助部門努力創收。
3. Assist in ensuring that scheduling is done accurately and in a timely manner.
協助確定本部門的正確工作安排并且及時地執行。
4. Assist in maintaining a highly motivated and well-trained staff.
協助執行員工激勵機制和員工培訓。
SPECIFIC DUTIES 工作任務:
1. Operations 運作：
1.1 Open and close shift in accordance with the manager checklist.
按照管理要求按時上下班。
1.2 Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
積極主動詢問了解客人的回饋意見并加強與客人保持交流和互動。
1.3 Train, maintain and enforce all Food and Beverage service standards in the outlet.
培訓、保持和加強華韻的餐飲服務標準。
1.4 Enforce the established drink recipe and presentation guidelines to ensure consistent quality beverage to our guests in accordance with the approved bar guide.
按照酒吧要求加強建立酒水配方和展示冊來確保服務給客人的酒水質量保持一致。
1.5 Properly execute revenue and check control procedures on shift.
確地運用收入和檢查控制程序。
1.6 Handle daily associate relations (i.e. scheduling, time adjustments).
處理日常員工關系 (例如： 排班和班次調整)。
1.7 Maintain a safe and sanitary work environment for all associate and guests.
為所有的員工和客人維持安全和衛生的工作環境。
1.8 Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, and checks).
整理相關部門文件以確保班次的順利運轉 (例如： 排班表、樓面計劃、預訂本、帳單等)。
1.9 Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
制定解決問題的方法，比如：電話銷售服務、最后點單時間或者其他可能發生的日常問題。
1.10 Conduct taste panels and menu classes on a daily basis for restaurant.
組織餐廳的每日試菜和菜單培訓。
1.11 Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
當班時間必須在部門協助服務員和領位以確保所有客人的滿意。
1.12 Ensure that only a quality product is served.
確保所有服務產品都保持高質量。
1.13 Ensure all side work is done on a daily basis.
確定所有的日常及其他工作的完成。
1.14 Maintain proper associate uniform standards.
保持正確的員工制服標準。
1.15 Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
通過工程維修單，檢驗等執行有效的修理和維護工作。
1.16 Understand and teach empowerment principles to ensure guest satisfaction.
理解與執行授權原則以確保客人滿意。
1.17 Exercise station rotation to ensure stations are distributed fairly.
使用邊臺原則以確保工作臺的正常運作。
1.18 Be aware of all Marriott Guest Incentive programs and the correct accounting procedures pertaining to them.
了解萬豪客人禮賞計劃并嚴格執行。
1.19 Above all, to lead by example through a “hands on” approach to motivate our associates to excel.
總之，以身作則的激勵我們的員工不斷提高。
2. Human resources人力資源
2.1 Implement an effective training program for new and current associates using use records, menus, and appropriate reference manuals.
為新員工和在職員工制定有效的培訓計劃，可以使用Use Record，菜單和適當的參考資料。
2.2 Encourage problem solving by associates through proper training and empowerment.
過適當的培訓和授權來鼓勵員工自己解決工作中遇到的問題。
2.3 Establish effective communication with associates to gain their trust and respect.
與員工建立有效的溝通以得到他們的信賴和尊敬。
2.4 Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment Policy.
運用萬豪保證公平對待政策來保持執行公平和一貫的勸導、談話和紀律處分程序。
3. Administrative行政
3.1 Communicate directly through the logbook to next shift supervisor or manager.
通過Log Book與下一班次的主管或經理進行直接的溝通。
3.2 Identify and recommend incentive programs, new ideas, and methods of operation.
了解并建議激勵計劃，為更好的運營餐廳提供新的方式方法。
3.3 Promote positive inter-department relations.
積極促進協調部門內部關系。
3.4 Perform any reasonable request made of management which is not life threatening or against the law.
運用任何合理的、不脅迫的或違反法律的管理方式管理本部門相關事宜。
JOB SPECIFICATION職位要求:
Profile of Competency:
能力要求: ? At least 4 years F&B experience.
至少3 年的餐飲經驗
? Demonstrated strong hospitality and communication skills.
良好的好客和溝通技巧
Language:
語言： ? Demonstrated good communication in English and Mandarin.
良好英語和普通話溝通能力
Education:
教育： ? Minimum vocational school.
至少職業院校
Job License:
資格/等級證： ? N/A
不適用
