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崗位職責(zé)/職位描述

一、行政

Administratio

確保始終高效、精確地保存文本文件和電子文件。

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

完整保存酒店所有銷售協(xié)議、合同和報(bào)價(jià)單。

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

建立有效的文檔跟蹤系統(tǒng)，保證可跟蹤查找所有預(yù)訂交易信息。

Establishes an efficient trace File to ensure that all business booked is properly tracked.

協(xié)助整理和編制銷售報(bào)告。

Assists in consolidating and preparing Sales report.

二、賓客服務(wù)

Customer Service

在適當(dāng)時(shí)接待和款待客人來店實(shí)地考察。

Entertains and conducts hotel inspections to clients whenever required.

建立和保持與固定客人的良好關(guān)系。

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

與相關(guān)運(yùn)營(yíng)部門聯(lián)系并緊密合作，確保達(dá)到和滿足客人的要求和期望。

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

禮貌并有效地處理客人和員工的詢問，并向上匯報(bào)投訴或問題。如果無法立即處理問題，要保證及時(shí)跟進(jìn)處理。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.? If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

確保客人和員工之間的良好互動(dòng)，和員工之間的良好工作關(guān)系。

Maintains positive guest and colleague interactions with good working relationships.

三、財(cái)務(wù)

Financial

協(xié)助達(dá)到月度和年度以及個(gè)人的銷售目標(biāo)，以達(dá)到總的銷售目標(biāo)額。

Assists to achieve the monthly and annual personal target contributing to the Sales revenue.

四、市場(chǎng)營(yíng)銷

Marketing?

細(xì)心處理銷售電話達(dá)到既定目標(biāo)。

Carefully plans Sales Calls into defined objectives.

協(xié)助開展廣泛的競(jìng)爭(zhēng)者調(diào)查，保持對(duì)酒店產(chǎn)品的良好認(rèn)知。

Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

通過電話銷售、對(duì)客合同和書面交流，保證酒店的廣泛認(rèn)知度。

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

開展專業(yè)的日常電話銷售活動(dòng)、吸引新客戶。

Professionally conducts routine telemarketing activities to identify new accounts.

五、營(yíng)運(yùn)

Operational

確保電話銷售活動(dòng)使用了專業(yè)的凱悅咨詢式銷售原則和銷售錦囊策略

Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.

保持對(duì)酒店設(shè)施、特色和服務(wù)的詳細(xì)認(rèn)知。

Maintains a detailed knowledge of hotel facilities, features and services.

系統(tǒng)地、有效地對(duì)被指派的分區(qū)中指定的客戶進(jìn)行分析并且將發(fā)現(xiàn)和商業(yè)機(jī)會(huì)對(duì)銷售經(jīng)理、銷售副總監(jiān)進(jìn)行報(bào)告。

Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager/ Associate Director of Sales.

跟進(jìn)銷售，確認(rèn)新的銷售機(jī)會(huì)。

Follows up sales leads to identify prospect.

達(dá)到月度、年度個(gè)人目標(biāo)和本分區(qū)的房間天數(shù)產(chǎn)出與銷售額。

Achieves the monthly and annual personal target and the segment target room night production and room revenue.

準(zhǔn)備并確保所有的宴會(huì)會(huì)議訂單及時(shí)傳送給相關(guān)部門。

Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

協(xié)助銷售經(jīng)理，跟進(jìn)其缺席時(shí)所有的事務(wù)。

Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.

確保所提供的服務(wù)總是符合操作手冊(cè)中規(guī)定的最高效率、一致性和禮貌的標(biāo)準(zhǔn)。

Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.

完全了解酒店的設(shè)施、特點(diǎn)和服務(wù)。

Maintains a detailed knowledge of hotel facilities, features and services.

六、人事

Personnel

確保部門所有人員保持對(duì)酒店產(chǎn)品、當(dāng)前促銷計(jì)劃、政策變動(dòng)的最新認(rèn)識(shí)和適當(dāng)?shù)膬?nèi)部交流。

Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

支持以人為本理念的實(shí)行，示范和加強(qiáng)凱悅的價(jià)值觀和文化特色。

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

根據(jù)員工意見調(diào)查的結(jié)果支持酒店計(jì)劃的實(shí)行。

Supports the action plans as a result of the Associate Opinion Survey.

七、其他

Other Duties

確保高標(biāo)準(zhǔn)的個(gè)人儀態(tài)。

Ensures high standards of personal presentation and grooming.

執(zhí)行長(zhǎng)期的負(fù)責(zé)管理態(tài)度、積極代表酒店管理層和凱悅國(guó)際。

Exercises responsible supervisory behaviour at all times and positively representing the hotel management team and Hyatt International.

應(yīng)對(duì)由業(yè)界、公司和酒店所產(chǎn)生的銷售和營(yíng)銷部的改變。

Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel.

閱讀酒店員工手冊(cè)，理解并遵守酒店規(guī)章制度，尤其是有關(guān)防火、清潔、健康和安全的政策和程序。

Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

按照要求參加培訓(xùn)課程和會(huì)議。

Attends training sessions and meetings as and when required.

執(zhí)行被分派的其他合理職責(zé)。

Carries out any other reasonable duties and responsibilities as assigned.