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崗位職責(zé)/職位描述

一、行政

Administration

確保始終高效、精確地保存文本文件和電子文件。

Ensuresthat an efficient and accurate filing system, both manually as well aselectronically is maintained at all times.

?完整保存酒店所有銷售協(xié)議、合同和報價單。

Maintainscomplete and supported records of all Sales Agreements, Contracts andQuotations for the hotel.

?建立有效的文檔跟蹤系統(tǒng)，保證可跟蹤查找所有預(yù)訂交易信息。

Establishesan efficient trace File to ensure that all business booked is properly tracked.

協(xié)助整理和編制銷售報告。

Assistsin consolidating and preparing Sales report.

二、客戶服務(wù)

Customer Service

?根據(jù)業(yè)務(wù)需要協(xié)助賓客服務(wù)員履行相關(guān)職責(zé)。

Assistswith Host duties as requested and required due to operational needs

必要時，熱情招待來酒店實(shí)地考察的客人。

Entertainsand conducts hotel inspections to clients whenever required.

與確定客戶建立和維持穩(wěn)固的關(guān)系。

Establishesand maintains strong relationship with the established clientele.

與賓客服務(wù)部門密切合作，確保滿足賓客的要求和期望。

Liaisesand works closely with the Guest Services Department ensuring guest's requestsand expectations are being met.

通過禮貌有效的方式處理賓客和同事的投訴和要求。如果不能及時解決，要對投訴或問題進(jìn)行匯報，并尋求迅速反饋。

Handlesguest and employee enquiries in a courteous and efficient manner, reportingcomplaints or problems.? If no immediatesolution can be found, to ensure that the necessary follow-up is conducted in atimely manner.

?與客人及同事建立積極的交流互動并保持良好的工作關(guān)系。

Maintainspositive guest and colleague interactions with good working relationships.

處理所有商務(wù)和旅游團(tuán)隊接待事宜，提供優(yōu)質(zhì)的服務(wù)達(dá)到會議組織者和參加會議客人的要求。

Handles all business andleisure groups and provides excellent services to meeting planner and meetingguests.

三、營銷

Marketing

?協(xié)助進(jìn)行大范圍的競爭對手調(diào)研工作，熟知酒店的產(chǎn)品知識。

Assiststo conduct extensive competitor research and maintains excellent ProductKnowledge of the Hotel.

了解可能影響酒店財務(wù)業(yè)績的團(tuán)體、業(yè)務(wù)、政治和社會因素。

Beaware of community, business, political and social factors that may affect thehotel’s financial performance.

四、運(yùn)營

Operational

確保在記錄和電子數(shù)據(jù)庫中對所管轄的公司客戶相關(guān)信息進(jìn)行定期更新。

Ensuresthat the relevant information of all allocated Accounts is being updatedregularly in the record or electronic database system.

回復(fù)電話詢問，確保所回復(fù)信息的及時性和精確性。

Respondsto all telephone calls or inquiries, ensures information/ messages areaccurately received and relayed.

積極跟進(jìn)銷售需求。

Activelyfollows up sales leads.

準(zhǔn)備報價單，并在網(wǎng)站上及時更新。

Preparesquotes and updates online web sites with on time information.

?及時編制和分發(fā)每周/月度報告。

Prepares,compiles and distributes the weekly/ monthly reports in a timely manner.?

?確保正確保存活動/事件記錄薄。

Ensuresthe activities/events log book is being accurately maintained.

?編輯市場調(diào)研和競爭對手調(diào)研報告。

Compilationof Market Surveys and Competitor Researches report.

必要時，向客戶分發(fā)酒店資料。

Distributionof relevant hotel information to clients when required.

按照銷售總監(jiān)編制的計劃進(jìn)行銷售拜訪。

Conductsregular sales calls per schedule prepared by the Director of Sales.

與確定客戶維持良好的關(guān)系，并在必要時提供所有協(xié)助。

Maintainsgood relationship with the established clientele and provides all necessaryassistance when required.

準(zhǔn)備宴會單，并及時將其分發(fā)給相關(guān)部門。

Preparesand ensures all Events Orders are distributed to concerned department on atimely manner.

確保完成或超越銷售總監(jiān)規(guī)定的房間月度和年度銷售目標(biāo)。

Ensures to achieve orexceed the monthly and yearly target of room sales assigned by DOS.

確保所提供的服務(wù)總是符合操作手冊中規(guī)定的最高效率、一致性和禮貌的標(biāo)準(zhǔn)。

Ensuresservices provided are always carried out according to defined standards withthe utmost efficiency, consistency and courtesy as detailed in the OperationManual.

完全了解酒店的設(shè)施、特點(diǎn)和服務(wù)。

Maintainsa detailed knowledge of hotel facilities, features and services.

五、人事

Personnel

支持和實(shí)施“人本品牌”的戰(zhàn)略，展示和加強(qiáng)凱悅的價值觀和文化特性。

Supportsthe implementation of The People Brand, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics.

協(xié)助銷售總監(jiān)為相關(guān)人員計劃和實(shí)施有效的培訓(xùn)。

Assists DOS to planand implement effective training programmes to other related employees.

六、其它職責(zé)

Other Duties

按要求積極參加所有培訓(xùn)課程和會議。

Attendsand contributes to all training sessions and meetings as required.

在入職90天內(nèi)完成冠軍培訓(xùn)和進(jìn)修活動，必要時進(jìn)行審查。

Completes First Place Training and Learning Activitieswithin first 90 days and review as needed.

定期參加輔導(dǎo)冠軍團(tuán)隊課程。

Attends Coaching First Place Team session on aregular basis.

實(shí)施職責(zé)范圍內(nèi)的行為，時刻以積極的姿態(tài)展現(xiàn)酒店管理團(tuán)隊和凱悅國際集團(tuán)。

Exercisesresponsible behaviour at all times and positively representing the hotel teamand Hyatt International.

與競爭對手、商業(yè)伙伴和其它機(jī)構(gòu)保持穩(wěn)固、專業(yè)的聯(lián)系，特別是旅行社、當(dāng)?shù)仄髽I(yè)集團(tuán)和航空公司。

Maintains strong, professional relationship withrelevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, localbusiness groups and airlines.

閱讀酒店的員工手冊，了解并遵守酒店的規(guī)章制度，特別是那些與計算機(jī)資源、消防、衛(wèi)生、健康和安全有關(guān)的政策和制度。

Readsthe hotel's Employee Handbook and have an understanding of and adhere to thehotel's rules and regulations and in particular, the policies and proceduresrelating to computer resources, fire, hygiene, health and safety.

保證個人儀容儀表達(dá)到高標(biāo)準(zhǔn)要求。

Ensureshigh standards of personal presentation and grooming.

確保因行業(yè)、公司和酒店對銷售部職能變更指示得以支持和響應(yīng)。

Responds to changes in the Sales and Marketingfunction as dictated by the industry, company and hotel.

履行所規(guī)定的其它合理的職責(zé)和責(zé)任。

Carries out any other reasonable duties andresponsibilities as assigned.