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崗位職責/職位描述

job overview職位概述

·????????Assist in managing thehousekeeping and laundry operation to ensure product quality standards are metand that optimum service is provided to hotel guests according to hotel andcompany business objectives.? Serve asExecutive Housekeeper in his/her absence.

·????????協助管理客房部的日常工作，按酒店和公司業務目標確保符合產品的質量標準，為酒店客人提供卓越的服務。在行政管家缺席時代理其工作。

At Crowne Plaza?, we want our guests to feel able to do theirbest, achieve their goals and be recognized for their success.? To help them we need you to stay One Step Aheadand:

• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

·?????????Make it happen– by beingperceptive to your guests’ needs; by taking ownership for getting things doneand working seamlessly with others to help guests be successful.

在皇冠假日?酒店，我們希望感覺自己可以做到最好，能夠達成他們的目標并因他們的成就而受到認可贊賞。為了幫助他們，我們需要您先行一步，用心服務并：

• 建立信任 – 成為您所在領域的專家；言行得體，隨機應變，應賓客的需求提供量身定做式的服務。
• 鼓舞成就 – 尊重和了解賓客的需求和他們追求的目標，認可贊賞他們，確保賓客得到尊重和重視，并體驗到他們的非凡地位。提供周詳方案，令賓客輕松無憂。

·?????????夢想成真 – 觀察預見賓客的要求和潛在需求，主動負責地達成賓客所需。善用資源，團隊協作，盡力協助賓客獲得成功。

Duties andResponsibilities工作職責

·????????Monitors Housekeeping personnelto ensure guests receive prompt and courteous service

·????????監督客房部工作人員，確保客人得到及時和禮貌的服務。

·????????Monitor Housekeeping personnelto ensure rooms, and particularly those of priority members, known repeatguests and other VIP’s receive special attention

·????????監督客房部工作人員，確保客房，特別是優悅會會員、熟客和其它貴賓的客房得到特別重視。

·????????Informs other operatingdepartments of Housekeeping matters, which concern notably the Front Office, toensure accurate room status, in addition to communicating with Engineering andthe Laundry

·????????除與工程部和洗衣房進行溝通外，還要向其它業務部門，特別是確保前廳部了解準確的客房狀況。

·????????Schedules routine inspectionsby supervisors, of all housekeeping areas including occupied and non-occupiedrooms

·????????進行具體時間安排，由主管據此對所有客房區域，包括入住和未入住的房間進行日常視察。

·????????Inspects guest rooms in allHousekeeping areas on a regular basis to ensure furnishing, facilities andequipment are clean and in good repair, well maintained and replaced /refurbished as required

·????????定期對所有客房區域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養和更換和整修。

·????????Appraise appearance, disciplineand efficiency of all staff under direct supervision and initiate immediateremedial action if necessary

·????????對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。

·????????Follows up on progress ofagenda items covered in regular meetings

·????????對日常會議上討論的議程事項的進展程度進行跟進。

·????????Ensures Housekeeping personnelare familiar with in house facilities for the purpose of assisting guests

·????????確保客房部工作人員熟悉酒店的各項內部設施，可以向客人提供各種協助。

·????????Maintains a steady flow ofcommunication to the Executive Housekeeper on all matters affecting theHousekeeping Department

·????????堅持就影響客房部工作的各種問題向行政管家進行匯報 。

·????????Supervises outside contractorsto ensure contractual compliance

·????????對外來承包商進行監督，以確保合同合規。

·????????Ensures that consumption ofguest supplies is under control

·????????確保客用品的消耗得到控制。

·????????Assists in monitoring andcontrolling Housekeeping procedures including lost and found, key control,security and emergency procedures, health and safety for employees and guests

·????????協助監督和控制客房部的相關工作程序，包括失物招領、鑰匙管理、安全和緊急情況處理工作程序以及關于工作人員及客人健康和安全的規定。

·????????Works with the ExecutiveHousekeeper on routine cleaning programs including spring cleans, etc

·????????與行政管家一起管理例行清掃活動，包括春季大清掃等。

·????????Acts on behalf of the ExecutiveHousekeeper in his / her absence as assigned

·????????當行政管家缺席時代理其工作。

QUALIFICATIONSAND REQUIREMENTS任職要求

RequiredSkills –

技能要求

·????????Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

·????????擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。

·????????Good writing skills

·????????具有良好寫作技能

·????????Proficient in the use ofMicrosoft Office

·????????熟練使用微軟辦公軟件

·????????Problem solving, reasoning,motivating, organizational and training abilities

·????????具有解決問題，推理，號召，組織和培訓能力

·????????Strong Leadership skills inmanaging teams

·????????在管理隊伍中有很強的領導技能

Experience –

經驗

·????????3 years housekeeping experiencepreferably in a hotel of similar size and complexity and including supervisoryexperience.?

·????????最好擁有在相似規模酒店3年客房工作經驗，包括的管理經驗。

·????????Type and level of experiencerequired may vary slightly based on size and complexity of operation

·????????經驗類型和程度的要求可能因運營規模和復雜性而略有不同。