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崗位職責/職位描述

·????????Supervise and inspect the workof assigned room attendants to ensure product quality standards are met andthat optimum service is provided to hotel guests according to hotel and companybusiness objectives.

·????????監督和檢查分配給客房服務生的工作，按酒店和公司業務目標確保符合產品的質量標準，為酒店客人提供卓越的服務。

·????????Supervise the implementation ofhousekeeping standards and procedures in relation to:

·????????監督客房部各項標準和工作程序的執行 ：

o???Bedroom service

o???臥室服務

o???Bathroom service

o???衛生間服務

o???Valet service

o???洗衣服務

o???Cleaning service

o???清潔服務

o???Linen maintenance

o???布巾維護

·????????Recommended changes to thesestandards and training needs on an ongoing basis

·????????就這些標準和培訓需求提供持續性的改進建議。

·????????Maintain a current and thoroughknowledge of all housekeeping systems

·????????對客房部所有系統有最新和完整的知識。

·????????Open and close the shift andensure effective shift hand over

·????????負責管理接班和交班工作，以確保交接班過程的有效進行 。

·????????Distribution and collection ofkeys

·????????分發和收集鑰匙。

·????????Management of all incoming andoutgoing calls

·????????管理所有的呼入和呼出電話。

·????????Solve employee grievances

·????????解決員工受到的不公正待遇問題。

·????????Perform Room allocations

·????????分配客房

·????????Perform Room inspections

·????????檢查客房

·????????Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories)

·????????協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)。

·????????Manage all special requestsmade by guests

·????????處理客人所有的特殊要求。

·????????Ensure consistency within thedepartment

·????????確保部門內工作的一致性。

·????????Management of lost property forthe hotel

·????????管理酒店的遺失財物。

·????????Ensure you have completeknowledge of room types, layouts and facilities

·????????確保具有客房類型，設計和設施的全面知識。

·????????Manage storage areas

·????????管理倉庫

·????????Maintain adequate stock levels

·????????保存充足的用品存貨。

·????????Complete stock takes asrequired

·????????按要求完成庫存盤點工作。

·????????Maintain stock levels

·????????維持存貨水平

·????????Conducts shift briefings toensure hotel activities and operational requirements are known

·????????進行交接班說明，確保了解酒店的工作和運營需求。