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崗位職責/職位描述

Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

禮貌且高效地處理客人及人才的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告

Deliver all guests’ messages, mail and fax are handled and distributed properly.

正確處理所有客人的留言、郵件及傳真。

Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries.

完全理解和掌握酒店所提供的所有服務以便回復客人的任何問詢。

Comply with Service Center Policies and Procedures are adhered.

遵守總機各項政策與程序。

Be familiar with System, be able to use the system to assign guest requires to related department expertly.

掌握系統，有能力熟練地使用系統安排住店客人的各種需求給相應部門跟進完成。

Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.

保證酒店內所有客人需求都能被有效并及時的處理和傳達。

Maintains information security standards compliance of Service Center at 100%.

確保所有信息安全標準都被百分之百的執行。

Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的職責和被指派的職責。