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崗位職責/職位描述

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

Supervise the maintenance of service equipment.

監管和維護服務設備。

Monitor standards of guest facilities and services.

監督客人設施和服務標準。

Recruit, manage, train and develop the Restaurant team.

招聘、管理、培訓和發展餐廳團隊成員。

Deals effectively with Talents from diverse backgrounds

有效地處理來自不同背景的的人才。

Treat customers and colleagues from all cultural groups with respect and sensitivity.

謹慎和尊重地對待不同文化群體的客戶和同事。

Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和謹慎處理那些可能會引起交叉文化引發的沖突或誤解。

Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系。

Adhere to hotel brand standards.

堅持酒店的品牌標準。