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崗位職責/職位描述

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.

當經理不在場時，負責人才的監督和管理指導，確保部門的正常運行。

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.

全力解決客人的投訴，并負責將所有投訴進行記錄和跟進解決。

Supervise the maintenance of service equipment.

監管和維護服務設備。

Monitor standards of guest facilities and services.

監督客人設施和服務標準。

Earns a reputation for fairness and approachability

做到和藹可親，平易近人。

Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

確保在職期間和離職后，為客人和人才信息和事務保密。

Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

與所有的酒店客人建立并保持積極的關系。

Create a positive hotel image in every interaction with internal and external customers.

在與國內外的客人交流時，努力保持酒店的正面形象。

Adhere to hotel brand standards.

堅持酒店的品牌標準。