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1.Develop athorough knowledge of room locations, room types, rates,discounts, hotelfacilities and their hours of operation, special promotions etc.

熟悉酒店客房分布、類型、房費、折扣、酒店設施、營業時間以及特殊促銷等。

2.Go through? relevant information about arrivals during shift; VIP, Bonvoy member, regularguests, groups, etc. Room situation and functions.

了解每一班抵店客人信息，包括貴賓、會員、常客、團體客人抵店相關信息。檢查房間狀態和功能。

3.Answer all? telephone calls in a courteous and efficient manner.

高效地、彬彬有禮地回答所有電話。

4.Greet? arriving guests with a smile and eye contact using the guest’s name.

以微笑和歡迎的目光交流迎接抵店客人，并使用客人姓名尊稱客人。

5.Responsiblefor obtaining proper payment details and other registration information fromthe guest.

認真地、準確地獲取客人付款細節以及其它登記信息。

6.Assign? adequate room as per reservation and request from guest.

根據預訂及客人要求分配房間。

7.Prepare keywallet, with room number and departure date. Hand over room key to the guest? explain elevator position and wish a pleasant stay.

準備房間鑰匙卡套，并寫上房間號碼、離店日期。雙手禮貌向客人遞呈房卡，介紹電梯間方位。祝愿客人住店愉快。