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崗位職責/職位描述

工作職責：
您的日常工作
Your day to day

第 1 階段 － 培訓：
在酒店的不同部門輪崗，認識并更深入地了解酒店生態系統以及各酒店部門如何協同合作。
履行所分配的輪崗崗位的相關職責，參加并完成勝任該輪崗崗位所需的培訓。
與指導人員及導師建立良好關系，開始正式的學習之旅。
Phase 1 － Onboard:
Rotate through different hotel departments to gain perspective and a broader understanding of the hotel eco－system and how all the hotel departments work together.
Perform the duties required of them for the assigned rotational position and attend and complete any training as required for the assigned rotational position.
Start both Coaching and Mentoring relationship as well as commence the formal learning pathway.

第 2 階段 － 專業發展：
積極廣泛地涉獵專業領域事務，包括全面參與及履行工作職能，了解期望的服務行為及部門間的聯系，利用報告對數據進行分析，把握趨勢并推薦具有前瞻性的解決方案，以及參加分配的與該工作相關的在線和/或其他培訓課程。
承擔起直屬經理的職責，保證團隊指導工作的日常委派，參與團隊成員的面試、招聘和培訓，評估工作成果并給予反饋。
檢查、交付并展示項目成果，以證明具備勝任經理職務的能力。
參加非正式談話，為績效評估提供支持。
Phase 2 － Specialisation:
Gain extensive exposure pertinent to their area（s） of specialisation, including complete involvement and performance of job functions, understanding expected service behaviours and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned relevant to the job.
Assume line manager responsibilities ensuring the daily delegation of the direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback.
Scope, delivery and present a project outcome to demonstrate readiness to operate at a manager level.
Participate in programme performance ‘check ins’ to support performance evaluations.

第 3 階段 － 針對性發展：
在指導人員與導師的支持下，深入專業領域學習，并制定計劃以啟動量身定制的“發展體驗”計劃。
Phase 3 （Develop）:
Continue in area of Specialization and make a plan to activate the tailored Development Experiences plan using the support of Coach and Mentor relationships.

任職資格：
.我們對您的要求
What we need from you

對人、對服務和對酒店業擁有熱情
對富有挑戰性的加速培養計劃感到興奮
對學習及快速成長具有強烈渴望
擁有卓越的領導力潛能以及關系構建能力
能夠自信地交流，具有上進心、主動務實并且善于應對挑戰
對于酒店運營（從規劃賓客體驗到了解營收驅動因素）感興趣
具備一定的英語表達能力（包括口語和書面語）
您必須有資格在當地工作（擁有居住許可證或護照）
擁有大學學歷，并具備至少6個月的酒店業工作/實習經驗（主管經驗將獲優先考慮）
A clear passion for people, service and hospitality.
Excited by a challenging accelerated programme pathway.
Strong desire to learn and grow fast.
Exceptional leadership potential and skilled in building relationships.
Can communicate confidently and are naturally proactive, show initiative and thrive on a challenge.
Interested in how a hotel works from planning a guest experience to understanding revenue drivers.
Possess basic level of English language （written and spoken） .
You’ll have the right to work – residency permit or passport.
Have a hospitality degree from college or bachelor’s degree and 6 months hospitality experience including internship （supervisory preferred） .

如何履行職責
How do I deliver this?

在洲際酒店集團，我們真誠關懷他人，并在每一天的工作中積極踐行“真正待客之道”的承諾。這是將全球所有 IHG 旗下酒店的每一位員工緊密相連的紐帶。
每個 IHG 酒店品牌都以自己的方式餞行“真正待客之道”承諾，其核心是具體的核心服務技能。
誠摯態度：關懷入微，想要發揮積極作用并與賓客建立真誠的情感聯系。
真正自信：具備工作所需的知識與技能，并讓賓客相信，我們可在他們入住期間提供幫助與支持，值得他們信賴。
用心傾聽：重視賓客表達的觀點，留意到通常被忽視的身體語言，并了解賓客的愿望與需求。
積極響應：準確機敏、及時周到地滿足賓客的需求。
At IHG we genuinely care about people and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG? hotels.
Each IHG ? hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.