崗位職責/職位描述

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. As the Room Attendant, will be responsible for performing the following tasks to the highest standards:

在遵循希爾頓集團及酒店政策程序的前提下，確保對所指定的客房及走廊提供最高標準清潔及服務，職責如下：

· Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and        procedures.

  在工作時間內清掃酒店制定標準工作量，確保所有客房達到希爾頓酒店制訂的政策。確保所分配的區域的高度清潔。

· Ensure that guests' privacies are protected during service.

  確保所服務客人的隱私被保護。

· Clean and replenish supplies for guestrooms according to standards and procedures.

  按照程序和標準打掃和補給客房。

· Does turndown service when required.

  需要時提供開夜床服務。

· Ensure master keys are kept secure at all times.

  隨時保證萬能鑰匙的安全。

· Keep trolleys neat and adequately supplied.

  保持手推車的整潔和充分的補給。

· Keep linen room neat and in good order.

  保持布草房的整潔和井井有條。

· Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.

  向樓層主管匯報任何布草、家具、固定物或裝置的丟失或損壞，及地毯大理石的養護狀況

· Be courteous and professional at all times, delivering high quality service to guests.

  隨時為客人提供專業的高質量的服務。

· Ensure compliance of lost and found procedures.

  嚴格依照失物招領程序處理客人遺留物品。

· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

  維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。