施展才華
- 職位性質：全職
- 工作地區：陜西省西安市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：24-28
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.5千-3.8千
- 職位有效期：2026-04-09至2026-07-08
職位：客務主任 Guest Relations Officer
崗位職責/職位描述
? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.? 客人在入住期間，以個人化的重視和溫馨的服務來最大化客人的滿意度。
? Ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.
? 督促和保證所有優悅會會員享受相關的福利，回頭客和貴賓享受特別的待遇和服務。
? Inspects all VIP rooms prior to arrival.
? 檢查貴賓的房間。
? Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
? 和其它部門緊密配合提供優質服務。
? Input guest data into Opera history system.
? 錄入客人數據到相關系統。
? Assist to promote Inter-Hotel sales and in-house facilities.
? 協助推廣酒店銷售和設施。
? Handle guest complaints and refer them as necessary, follows up on corrective action.
? 處理客人的投訴，做出相應的行動。
? Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.
? 根據當日預定報表提前檢查貴賓的房間分配，歡迎物品和滿足特別的要求。
? Services offered for the VIP guests with the aim to maximum guest satisfaction.
? 提供貴賓客人的優質服務以提高滿意度。
? Ensure the personnel maintain the appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
? 確保管理員工的行為表現和有效工作,如有必要主動作出相應的行動計劃。
? Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
? 準備員工的有效工作安排計劃，合理安排假期，預測未來生意從而作出相應的行動計劃，特別是一些大型的團隊。
? Conduct department training.
? 舉行部門培訓。
? Check weekly on report for long staying guests, establish and maintain contact with the guests. Entertain them occasionally.
? 每周檢查長住客人的報表,和客人保持緊密聯系,適當的時候邀請他們參加各種活動。
? Monitor files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.
