- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：3人
- 學 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：3.6千-4.2千
- 職位有效期：2026-04-13至2026-07-13
職位：Guest Relations Officer 賓客關(guān)系主任
崗位職責/職位描述
Plan and co-ordinate the provision of friendly, efficient services to guests
進行相關(guān)計劃和協(xié)調(diào)工作，以確保向客人提供友好和高效的服務(wù)
Inspect rooms assigned to VIPs and inform Housekeeping Department of any need for repairs, cleaning etc. Ensure complimentary orders from management are placed as ordered.
檢查貴賓預留的房間，發(fā)現(xiàn)問題及時通知客人房部進行維修和清潔。確保贈品到位。
Greet VIP guests personally
親自迎接貴賓
Liaise with other departments and necessary outside contracts to ensure excellent service delivery
與其它部門和必要的外部承包商聯(lián)系，以確保提供高質(zhì)量的服務(wù)
Oversee maintenance of efficient repeat guest history system
對高效的?？涂褪窓n案系統(tǒng)維護實施監(jiān)管
Promote Inter-Hotel sales and in-house facilities
促進店際銷售及完善內(nèi)部設(shè)施
Perform such functions as to include but not be limited to:
行使下列功能，包括但不僅限于：
? ?IHG Rewards Club and regular guest welcome letters
? ?向IHG優(yōu)悅會會員和?？椭職g迎信
? ?Solicitation of IHG Rewards Club applications
? ?發(fā)展IHG優(yōu)悅會會員
? ?Attending to special requests by guests
? ?回應客人提出的特別要求
Schedule activities for guests
安排客人的活動日程
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請
Plan and co-ordinate all promotional activities targeting clients
計劃和協(xié)調(diào)所有針對客戶的促銷活動
Trace relevant statistics about clientele
對客戶的相關(guān)統(tǒng)計數(shù)字進行跟蹤
Co-ordinate and supervise all activities for guests
協(xié)調(diào)和監(jiān)督對客人開展的所有活動
Assist with check-ins/check-outs of clients
協(xié)助客人辦理入住和退房手續(xù)
Room Guests
為客人安排客房
Cover guest relations desk
負責客戶關(guān)系臺的工作
Assist all departments in being receptive to the needs of guests
協(xié)助所有部門滿足客人的各種需求
Assist staff with guest’s language and culture
就客人語言和文化對員工進行輔導
Attend recreation activities when necessary
如有必要，可參加一些相關(guān)招待活動
Plan and conduct guest group and function rundown meetings
計劃并召開關(guān)于團組和活動的總結(jié)會
Assist in any other duties when required by the Loyalty Manager
按照忠實客戶經(jīng)理的要求對其它任務(wù)進行協(xié)助
Provide feedback from Guests to Loyalty Manager for action
將從客人處得到的反饋向忠實客戶經(jīng)理匯報，以期采取相應行動
Maintain a log book to record the daily operational activities and submit the same to the Loyalty Manager.
每日每班次交班記錄，并交給忠實客戶經(jīng)理審閱。
Maintain a friendly, neat and professional image to guests
保持友善，整潔和專業(yè)的酒店形象
Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.
確保對賓客滿意度調(diào)查數(shù)據(jù)加以分析，開發(fā)并執(zhí)行各種計劃來達成既定目標。
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
同有關(guān)部門交流所有相關(guān)信息，包括貴賓賓客和重要客戶抵達與離店，或者其他賓客的特殊需求等。
Analyse guest insights to identify and meet customer expectations and build on guest loyalty.
站在賓客的角度分析他們的需求，識別并滿足賓客的期望，樹立賓客忠誠度
Interact with guests to ensure expectations are being met
與賓客聯(lián)絡(luò)互動，確保達成賓客的期望。
Establishes and maintains effective employee working relationships
與員工建立并保持良好的工作關(guān)系。
Implements the hotel and department regulations, policies and procedures including but not limited to:
實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：
? ?House Rules and Regulation 酒店的規(guī)則和規(guī)定
? ?Health and Safety 健康和安全
? ?Grooming 儀表儀容
? ?Quality 質(zhì)量
? ?Hygiene and Cleanliness 衛(wèi)生和清潔
Perform any other duties as requested by the Loyalty Manager or other Management staff
跟進忠實客戶經(jīng)理或管理層要求的其他工作
