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崗位職責/職位描述

【職位描述】
賓客服務
Customer Service
n 時刻為客人提供禮貌專業的服務。
Provides a courteous and professional service at all times.
n 提供及時、有效而個人化的服務，確保達到專業、高品質的工作水準。遇到不能解決的問題時，迅速匯報，確保高效的服務。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
n 與同事保證良好的溝通和和睦的人際關系。
Maintains positive guest and colleague interactions with good working relationships.
營運
Operational
n 全面落實酒店餐飲部的各項標準。
Ensures that all company minimum brand standards have been implemented.
n 團隊協作，主動靈活待客，顧客至上，酒店的大局為重。
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
n 根據不同的要求，切配各種蔬菜和水果。
Washes, peels, cuts, and seeds vegetables and fruits.
n 根據不同的要求，清洗，切配，和絞碎各種肉類，家禽和海鮮。
Cleans, cuts, and grinds meats, poultry, and seafood.
n 根據不同的要求，給配菜裹面包屑，面粉和面糊。
Dips food items in crumbs, flour, and batter to bread them.
n 根據不同的要求，調制醬料。
Stirs and strains soups and sauces.
n 根據不同的要求，確定配料的量。
Weighs and measures designated ingredients.
n 為各個爐灶間傳遞鍋，壺，食物。從倉庫領取原料并保存好記錄。
Carries pans, kettles, and trays of food to and from workstations, stove, and refrigerator.
n 在規定地點存放食物。
Stores foods in designated areas.
n 打掃工作間，儀器和餐具，隔離并及時轉移垃圾。
Cleans work areas, equipment and utensils, segregates and removes garbage.
n 為廚師傳遞所需品，器具和一些輕便的儀器。
Distributes supplies, utensils, and portable equipment.
n 根據不同的要求，為菜肴切配肉類。
Carves various cooked meats.
n 協助保證食品的質量。
Assists in quality control of items.
n 協助完善出品的賣相。
Sets up presentations.
人事
Personnel

§ 有效向各級別員工傳達關于凱悅集團的人員管理手冊，展示并加強凱悅的信念、價值觀和文化。
Effectively communicates Hyatt The People PlayBook, demonstrating and reinforcing Hyatt’s Purpose, Values and Culture Characteristics to all levels of associates.
§ 積極向員工宣傳“雇員體驗調查”中的問題并答疑解惑。
Promote Hyatt “Colleague Pulse Survey” and answer questions from associates.

其他
Other Duties
n 保證高標準的個人儀表。
Ensures high standards of personal presentation and grooming.
n 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
n 熟悉并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
n 根據安排出席酒店和部門的培訓以提高技能和知識。
Attends training sessions and meetings as and when required.
n 嚴格執行額外的合理的任務和職責。
Carries out any other reasonable duties and responsibilities as assigned.

【任職要求】
1、同崗位工作經驗半年以上。
2、接受過專業技術訓練。
3、身體健康，精力充沛。