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崗位職責/職位描述

【職位描述】
行政
Administration
§ 開發, 維持和更新一本反映政策和程序的詳細的部門操作手冊, 是部門里面執行的工作程序和標準。 確保在年度回顧時正確地反映所有的變化。
Develops, maintains and updates a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
§ 負責任的為本部門的管理正常進行和及時維護有效率文件系統,提供完整的支持購買合同的記錄。
Responsible for the smooth function of the Division’s administration and the timely maintenance of an efficient filing system, which provides complete and supported records of Purchases and Contracts.
§ 確保部門活動遵循集團財務策略，恰當地完成酒店活動。
Ensures that the Department’s activities are aligned with the Corporate Finance Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 在酒店行政委員會中代表財務部門。
Represents the Finance function on the hotel's Executive Committee.
§ 編寫并隨時更新財務及資訊部門營運手冊。
Prepares and updates the Finance and Information Systems Departmental Operations Manuals.
§ 確保酒店遵守公司及酒店的所有財務政策及流程。
Ensures that the hotel is adhering to all Company/Hotel Finance Policies and Procedures.
§ 確保嚴格遵循政府部門制訂的勞動法及稅法。
Ensures that government-stipulated associate and tax legislations are strictly followed and implemented.
§ 保管所有帳冊、日報、及酒店的其他會計資料，記載在凱悅會計及信息控制手冊和相關刊物中。
Maintains all ledgers and journals and other accounting records of the hotel, sets down in the Hyatt Accounting and Systems Control Manual and related publications.
§ 負責確保集團、地區、酒店和政府的所有報告被準確編寫，并及時上交。
Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.
§ 定期召開部門聯絡會議。
Conducts regular Departmental Communication Meetings.
賓客服務
Customer Service
§ 培訓、輔助其他人員培訓員工為酒店外部客人提供超值服務，從而支持酒店將優質服務做為重點。
Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).
§ 確保財務及資訊人員為同事（內部客人）和訪客提供適當、專業、禮貌而關懷的服務。
Ensures that Finance and IS personnel provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
§ 禮貌、有效地處理所有內、外部客人的投訴和要求，跟進處理，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
§ 與客人及同事保持良好的工作關系。
Maintains positive guest and colleague interactions with good working relationships.
財務
Financial
§ 確保部門運營嚴格遵守預算，控制好所有費用，批準合理花費。
Ensures that the Department's operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.
§ 確保遵守酒店、公司和當地法律法規中與財務檔案保管、錢物處理及證照辦理有關的規定，及時準確地報告財務信息。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
§ 與總經理和部門負責人協調并編寫與酒店活動有關的所有預算與計劃，完善預算控制所有流程。
Compiles in conjunction with the General Manager and Department Heads all budget and forecasts relating to all activities of the hotel and the maintenance of all budget control procedures.
§ 得到地區和集團辦公室批準后實行地方會計流程，確保遵守地方政府法規。
Implements local accounting procedures ensuring compliance with the local government regulations, after approval from the area/corporate offices.
§ 監督、仔細審查、批準每月的會計分錄、資產負債表和損益表。
Supervises, scrutinises and approves monthly journal entries, balance sheet and income statement.
§ 編纂并解釋酒店的財務報表及報告。
Prepares and interprets the financial statements and reports for the hotel.
§ 努力形成內部控制流程的生產線，以之為輔，審計酒店的帳目、記錄及交易文件。
Audits the accounts, records and transactions of the hotel, aided by the ongoing efforts to streamline internal control procedures.
§ 審核每月的銀行對賬表。
Reviews the monthly bank reconciliation statements.
§ 仔細審查每月的財務報表，調查異常變化，準備評論并將之附在報告后面。
Scrutinises the monthly financial reports, to investigate unusual variations and to prepare comments to be attached to the report.
§ 以及時的方式提交每月的報告表。
Submits monthly reporting package on a timely basis.
§ 檢查酒店的帳戶、記錄和交易并持續檢討使內部的控制程序可得以簡化。
Audits accounts, records and transactions of the Hotel, aided by the ongoing efforts to streamline internal control procedures.
§ 檢查每月的銀行余額對賬單。
Reviews monthly bank reconciliation statements.
§ 驗證延期費用、預付費用是更新而且在與協議一致。
Verifies prepaid expenses, deferred charges are up-to-date and in agreement with the books.
§ 幫助地方任命的審計員或稅務專家了解凱悅國際的和國家的交稅義務。
Understands Hyatt International’s and the country’s tax obligations, with assistance of locally appointed Auditors or Tax Experts.
§ 協助總經理、各部門總監和分部門經理預測整個酒店的所有活動。
Assists General Manager, Division Heads and Department Heads in the compilation of forecasts covering all activities of the Hotel.
§ 協助總經理準備重要開支授權請求。
Assists General Manager in the preparation of Capital Expenditure Authorisation Request.
§ 協助總經理和各部門總監制定年度預算。
Assists General Manager and Division Heads in the compilation of the annual Business Plan.
§ 管理并控制現金的使用，包括地區辦公室和業主公司同意下投資在銀行里的定期存款的使用，如有需要可獲取其他銀行設施。
Administers and controls cash management which includes investing in time deposits in banks approved by area office and the Owning Company, as well as obtaining other banking facilities whenever necessary.
§ 幫助總經理和部門負責人編寫包括酒店所有活動在內的預報。
Assists the General Manager and Heads of Department in the compilation forecasts covering all activities of the hotel.
§ 幫助總經理準備資金使用請批表。
Assists the General Manager in the preparation of Capital Expenditure Authorisation Request.
§ 通過使用多技能、多任務和彈性工作表幫助員工效率，以達到營業的財務目標和客人的期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 指導員工，確保其效率符合凱悅設計的標準，并與凱悅國際集團財務操作手冊保持一致。
Directs associates to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
§ 注意提高生產力水平，在合理范圍內謹慎控制工資和其他成本，并確保所有的設備的正常使用和能源的節約。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ 主持財務回顧會議及信貸會議。
Chairs the Financial Review Meeting and Credit Meetings.
§ 確保使用新穎的科技和設備，利用新的系統工作以提高生產力水平。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
§ 審核并簽批所有酒店設備及物品等的發票及申購單。
Reviews and approves all invoices and Purchase Requests involving hotel equipment and supplies etc.
營運
Operational
§ 確保財會部門的每個分部門都高效運行，利用科技。
Ensures that each section of the Accounting and Finance Department is managed efficiently, maximising utilisation of technology.
§ 確保每月對所有物品進行盤點，經營設備一年盤點兩次。
Ensures that the physical inventories of all supplies and operating equipment are being taken on a monthly and a biannual basis respectively.
§ 實施必要控制，確保酒店資產的安全，完善固定資產、經營設備、物品和存貨的記錄。
Implements all necessary control in order to safeguard the assets of the hotel and to maintain records for the fixed assets, operating equipment, supplies and inventories.
§ 審查成本審計員的報告，與物料部經理協調以確保所有存貨都有適當的控制及流程。
Reviews the reports compiled by Cost Auditor and liaises with the Materials Manager to ensure proper procedures and control of inventories.
§ 了解所有管理協議的條款和條件，并確保管理協議被有效遵守。
Knows all terms and conditions of the management agreement and ensures that they are adhered to.
§ 監督管理協議檢查單中列出的要求。
Monitors requirements set out in the management agreement checklist.
§ 保管并保證合同、租約、保險合同及所有法律和財務文件的安全。
Keeps and safeguards all contracts, leases, insurance policies and all legal and financial documents.
§ 從相應的國家機構辦理必需的外幣兌換交易、進口、酒類、煙草和娛樂等許可證。
Obtains the requisite licenses for foreign exchange dealing, imports, liquor, tobacco, and entertainment and so forth from the appropriate regulatory authorities.
§ 與凱悅國際集團的和聘請的當地的保險代理人員一起管理凱悅和當地的保險事務。
Administers Hyatt and local insurance matters in conjunction with Hyatt International’s and locally appointed insurance agents.
§ 與凱悅國際集團和酒店聘請的法律顧問聯系處理所有法律事務。
Liaises with Hyatt International’s and hotel appointed legal consultants for all legal matters.
§ 管理資訊系統部，確保酒店計算機系統和軟件得到充分利用、安全管理及合理維護，適時更新所有授權書。
Administers the Information Systems section and ensures that the hotel computer system and its software are fully utilised, well safeguarded, properly maintained and all licenses are up-to-date.
§ 實施總經理與地區和集團辦公室一起建立的信貸及收款流程。
Administers credit and collection procedures that have been established by the General Manager with the concurrence of the area / corporate offices.
§ 按照酒店要求與內、外部審計員保持聯系。
Liaises with both internal and external auditors in compliance with the hotel requirements.
§ 幫助總經理編寫各部門的政策及流程，寫入酒店自己的內部政策手冊內。
Assists the General Manager in the compilation of all the department’s written policies and procedures into the hotel’s own in-house policy manuals.
§ 與總經理一起簽署地區辦公室和業主公司指定銀行的銀行支票。
Signs bank checks jointly with the General Manager of those banks designated by the area office and the Owning Company.
§ 與總經理一起簽定（除一年或一年以內銷售合同外的）所有合同，確保所有條款都符合地方法律、管理協議、凱悅國際集團政策及重要商業文件。
Signs all contracts (other than sales contracts with a duration of less than one year) jointly with the General Manager ensuring all terms are in compliance with local law, management agreement, HIC policies and sound commercial judgement.
§ 簽批所有付款憑證和費用報銷，確定其所附文件齊全，以審核和證明收到的商品和服務在質量、數量及價格方面的情況。
Approves all disbursements vouchers, expenses claims after ascertaining that all necessary documents are attached, processed and certified for receipt of merchandises or services in quality, quantity and prices.)
§ 結合可用資金、采購的必要性及預算對所有采購申請進行審批。
Approves all purchases in view of availability of funds, necessity and the budget.
§ 每天根據總出納的收入明細查收銀行送數單。
Receives on a daily basis the receipts of bank deposits and verifies against General Cashier’s Summary of Receipts.
§ 每天確認前一天的收據都已存放完畢。
Ascertains the daily receipts are deposited on the next succeeding day.
§ 每天視察銀行余額是否合理，如有任何現金缺失情況，書面報告給總經理并抄送地區辦公室。
Watches daily the adequacy of bank balances and report in writing as to any anticipated cash deficiency to the General Manager, with a copy to area office.
§ 審查并簽批每天的人工及計算機記錄。
Examines and approves daily manual and computer records.
§ 確保所有旅行社傭金的即時支付。
Ensures all travel agents’ commissions are paid promptly.
§ 現場抽查規定的外幣兌換交易流程是否正確遵循。
Spot checks the prescribed foreign exchange transactions procedures are correctly adhered to.
§ 審查每天的成本報告。
Examines daily costing reports.
§ 審查并簽批所有工資單的雇傭、調級和終止合約情況。
Examines and approves all payroll hiring, status changes and terminations.
§ 確認按期支付所有稅費、捐贈費、許可費、利息及管理費。
Ascertains that all taxes, contributions, licenses, interest and management fee are paid when due.
§ 安排每月的分部門會議進行運營回顧。
Arranges monthly section meetings for operation review.
§ 確保所有鑰匙的控制及分發流程被正確遵循。
Ensures that all keys control and issuance procedures are correctly applied and adhered to.
§ 向地區辦公室介紹在會計及內部控制方面取得的進步。
Recommends to the area office improvements in accounting and internal control.
§ 檢查并確認采購、收貨、倉儲及發貨職能，即物料部的流程和控制都恰當。
Reviews and ensures proper procedures and control of purchasing, receiving, storing and requisitioning functions; i.e. Materials Management functions.
人事
Personnel
§ 監督、幫助招聘及篩選會計部、物料部和資訊部所有員工，引導他們在工作中遵循經營、財務及行政管理的理念，自愿掌握多項技能并承擔多項工作。
Recruits, selects and develops Finance employees to work following the operational, financial, administrative philosophies and willing to become multi skilled and perform multi tasks.
§ 通過參與管理，根據酒店制度和程序以及相關適用法律，對所有總帳員工進行緊密督導。
Through hands-on management, supervises closely all Finance employees in the performance of their duties in accordance with Policies & Procedures and applicable laws.
§ 適當地分配工作職責和責任，以使員工掌握技能并獲得資源；在確保運營及安全標準的同時，關心并發展員工。
Delegates appropriately duties and responsibilities to equipped and resourceful employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
§ 與進修發展部經理密切合作，積極主動的了解并支持培訓和公司理念，發展一支優秀活躍的部門訓練團隊。
Instills and supports the training initiative and philosophies of the company and works closely with the Learning Manager to develop Departmental Trainers.
§ 確定所有的經理積極的參與職員的培和職員的發展。
Ensures that all Managers take an active role in the training and development of employees.
§ 發展并支持公司的培訓活動，重點提高員工的工作技能和知識。
Develops and assists with training activities focused on improving skills and knowledge.
§ 確保員工完全理解酒店的規章制度并遵照執行。
Ensures employees have a complete understanding of Rules & Regulations, and that behaviour complies.
§ 監督員工士氣并提供工作表現及發展的反饋途徑。
Monitors employee morale and provides mechanism for performance feedback and development.
§ 進行員工年度表現發展評估，提供真實和準確的回饋。
Conducts annual Performance Development, providing honest and appropriate feedback.
§ 通過有效溝通，將公司原則及核心價值傳達給所有級別的員工。
Effectively communicates guiding principles and core values to all levels of employees.
§ 監察財務部所有員工準時上班及出勤形象，確保員工制服穿著正確，且遵守酒店和部門的儀容標準，維持高標準的個人形象和衛生。
Oversees the punctuality and appearance of all Finance associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 通過適當的培訓、訓練和/或督導發展部門負責人的技能，使其有足夠的工作效率。
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 與部門負責人一起進行年度行為發展討論，對他們的專業發展目標給予支持。確保他們也同樣與他們的員工一起進行年度行為發展討論。
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
§ 確保每個部門負責人和培訓部經理、部門培訓員一起為其部門的員工制訂并實行有效的培訓計劃。
Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
§ 鼓勵員工成為有創新和挑戰精神的人，對員工為部門成功運行所做的貢獻表示肯定。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持人本思想的落實，示范并加強凱悅價值觀和文化特征。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 確保所有員工完全理解并遵循員工守則和規范。
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
§ 確保員工遵守所有酒店、公司及地方法規，以及酒店政策及流程中與防火、危害和安全相關的部分。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 反饋員工體驗調查的結果，確保其做出了相應改變。
Feedback the results of the Colleague Pulse Survey and to ensure that the relevant changes are implemented.
總則
General
§ 在酒店行政管理委員會中代表財務部，確保財務部提供有效、經濟的服務和支持其他部門的要求，維護設備、建設和地面的好狀態。
Represents Finance in the Hotel Leadership Committee, ensures the efficient & economic operation of the Finance Division providing services and support to other Divisions as required, maintaining equipment, buildings and grounds in optimum condition.
§ 每周進行一次財務會議,確保所有的會議計劃周詳, 高效和結果為導向。
Conducts weekly Finance Meetings, ensuring all meetings are well planned, efficient and results oriented.
§ 積極提供有關員工的福利、安全和發展等方面的意見，實事求是的反饋現狀。
Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.
§ 積極代表凱悅國際酒店執行團隊，總是全面執行負責任的管理和行為。
Exercises responsible management and behaviour at all times and positively representing the Hotel Executive Team and Hyatt International.
§ 按要求參加所有會議并給出意見。
Attends and contributes to all Meetings as required.
§ 充分了解國家法規中有關稅務、員工和公司關系的規定。
Is knowledgeable in statutory legislation in taxes, associate and industrial relations.
§ 確保高標準的個人形象和儀表。
Ensures high standards of personal presentation and grooming.
§ 與酒店的競爭對手及其他特別是旅行社、本地商業團體和航空公司等組織派來的相關代表保持牢固而專業的關系。
Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, especially travel agencies, local business groups and airlines.
§ 響應行業、公司和酒店對財務部的指引并按需求做出改變。
Responds to changes in the Finance function as dictated by the industry, company and hotel.
§ 閱讀酒店員工手冊，理解并遵循酒店規章制度，及酒店關于防火、衛生、健康和安全的政策及流程。
Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ 始終展現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。
Exercises responsible management and behaviour at all times and positively representing the Hotel Executive Team and Hyatt Hotels Corporation.
§ 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry & company.
【任職要求】
1、財務管理、會計、金融相關專業、大專及以上學歷。
2、具有3年以上財務負責人工作經驗，10年年以上星級酒店財務崗位工作經驗，熟悉酒店財務管理模式。
3、通曉財務、會計、金融、稅務知識、掌握法律相關知識，具備基本計算機應用知識。
4、具有一定的外部關系協調和統籌管理能力。
5、良好的團隊領導力、協作能力，優秀的溝通、分析能力，對企業忠誠度高。