招賢納士
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- 職位性質(zhì)：全職
- 工作地區(qū)：海南省三亞市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：3年以上
- 提供食宿：提供食宿
- 年齡要求：22-30
- 計(jì)算機(jī)能力：熟練
- 語(yǔ)言要求：英語(yǔ)(熟練)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：4千-5千
- 職位有效期：2025-02-24至2026-06-01
職位：賓客服務(wù)主管 Guest Service Supervisor
崗位職責(zé)/職位描述
Register the guest, assign rooms and room keys accordingly to established check-in/out procedures
根據(jù)入住標(biāo)準(zhǔn)為客人辦理入住登記及退房手續(xù)。
Maintains cashier float and ensures accurate daily report of all money received
確保每日現(xiàn)金出入的準(zhǔn)確無(wú)誤。
Cashes hotel guest’s personal and assists with currency exchange
負(fù)責(zé)客人的外幣兌換。
Keep abreast of all modifications to accounting policies and procedures
及時(shí)了解和掌握財(cái)務(wù)政策的變更和工作流程的更新。
Sell the hotel and Mandarin Oriental products and services using up-selling and suggestive selling techniques.
有意識(shí)地介紹酒店產(chǎn)品，合理的向客人推薦更好的房型從而為酒店增加收益。
Take the initiative to handle guest complaints, resolve and meet their issues and requirements, and report to the duty manager in a timely manner when encountering difficulties.
主動(dòng)處理客人的投訴，解決和滿足客人的問題和要求，當(dāng)遇到困難時(shí)及時(shí)向值班經(jīng)理匯報(bào)。
Review arrival information on a daily basis; VIP, Repeat guests, Groups, special requests etc.
查閱日常的到店信息，包括VIP,常住客，團(tuán)隊(duì)以及有特殊要求的客人等。
Checks discrepancies to ensure correct room status at all times.
確保每日房態(tài)的準(zhǔn)確無(wú)誤。
Be familiar with service standards and is guided in daily work by these. Monitors Front Desk staff performance continuously in this respect.
熟知服務(wù)標(biāo)準(zhǔn)并付諸于實(shí)踐，監(jiān)督前臺(tái)員工此方面的工作表現(xiàn)。
Conduct the Front Desk staff training and development.
負(fù)責(zé)前臺(tái)員工的培訓(xùn)和發(fā)展。
