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崗位職責/職位描述

Credit Manager

Mandarin Oriental Sanya is looking for a Credit Manager to join our Finance Department team.

Are you a master of craft??Do you
thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you to
become a fan of the exceptional.?

Mandarin Oriental is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278
elegantly designed rooms, suites and private pool villas. The Spa at Mandarin
Oriental, Sanya is set in serene surroundings and consists of 18 treatment
suites situated in 8 beautifully appointed villas. Each treatment suite
includes private steam showers and the couples, VIP suites are
furnished with sauna, steam room and oversized bathtub. Some of the luxury
treatments on offer include the signature Oriental Essence, Thai, Aromatherapy,
Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About
the job

Based at
the Mandarin Oriental Sanya within the Finance Department in Sanya the Credit Manager is responsible for all the daily
audit procedures necessary to ensure the balance & accuracy of all the
financial operations and corresponding records of the Mandarin Oriental Sanya
Hotel. Responsibilities include preparation of various daily reports, assisting
in general ledger and month end closing activities and reporting and working
closely with all revenue generating departments to ensure accurate daily
reporting of Revenues for the Hotel.?
This individual must ensure adherence to proper revenue policies &
procedures in accordance with all GAAP, Governmental & Mandarin Oriental
Hotel Group Standards.?

As Credit Manager, you will be?responsible?for
the following duties:

• Reviews, research credit
  worthiness of applicants and approves or denies direct billing requests in
  a timely manner


• Maintains security of credit
  documents such as credit applications and Write Offs


• Maintains & ensures detailed
  listing & documentation of all credit & collection calls to
  document all possible steps were taken to avoid write-offs of
  uncollectible accounts


• Stays current on Federal, State,
  Local laws and Mandarin Oriental Corporate/Hotel policies regarding
  provision of credit and collection of debts


• Instructs departments as to the
  correct procedures regarding credit policies, and ensures adherence to
  established credit policies

·????Reviews in-house
group/convention bills daily to ensure proper application of charges and that
credit limit is not exceeded

·????Reviews daily high balance
report, makes contact with transient guests as necessary to ensure adherence to
established credit policy and procedures

• Schedules and oversees the work
  of support colleagues engaged in credit activities, trains and instructs
  employees, reviews their work for accuracy (to ensure proper preparation
  of Guest Billing Statements and proper application of payments received)


• Follows up with client, whenever
  necessary, to verify receipt of billing statement, answers any questions
  that might arise


• Prints and reviews Aging Report
  on a daily basis.? Ensure all City
  Ledger accounts are accurate (no check-out guests with balances, and no
  positive balances for advanced deposits)

• Prepares 30/60/90+ day detail on
  Accounts Receivable Aging report, and reviews with Financial Controller for determination of appropriate action steps to include; phone
  contact, continued hotel level collection efforts, collection agency,
  write-offs and reporting to credit authority


• Makes collection related phone
  contacts with delinquent accounts to verify status, prepare collection
  letters for mailing to delinquent accounts, report delinquent accounts to
  credit collection/reporting agencies when necessary

• ?Perform any tasks as assigned by the
  Management

As Credit Manager, we?expect?from you:?

• Strong interpersonal and problem-solving
  abilities.


• Excellent Hotel product knowledge.


• Highly responsible & reliable.


• Works well under pressure in a fast-paced
  environment.


• Ability to work cohesively as part of a
  team.


• Ability to focus attention on guest
  needs, always remaining calm and courteous.


• ?English language
  skills

Our
commitment to you

• Learning & Development.
  Your success is our success. We craft unique learning and development
  programmes for various stages in your career so that you grow,
  continuously.


• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of the
  #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on
  rooms for you and your loved ones.


• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters
  to us. A variety of health benefits and wellness programmes are offered to
  all our colleagues, globally.

?

Add any
local benefits

• A competitive salary and
  benefits packages


• Annual
  Leave and Public Holidays


• Social
  Insurances and Housing Fund


• Free
  accommodation and meals

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