招賢納士
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- 職位性質：全職
- 工作地區：海南省三亞市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)中國普通話(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-3.5千
- 職位有效期：2025-03-20至2026-06-01
職位：客房協調員 HSKP Coordinator
崗位職責/職位描述
Duties andResponsibilities責任和義務
- To answer all telephone calls according to procedures.
- 按照程序接聽所有電話
- To liaise and follow up with other department to ensure the efficient operation of the Housekeeping Department.
- 聯絡其他部門并且與其他部門一起跟進事項, 來確保管家部運作可高效
- To co-ordinate and prepare all blocked arrival rooms i.e. VIPs, Individual or Group rooms reports.
- 協調并確保所有已經預定即將入住的客房都準備妥當. 如貴賓房, 散客或團隊預定房
- To print and monitor on all daily room discrepancy reports.
- 每天都打印并監督客房狀況報告以確定現況和報告沒有差異
- To print and prepare all required reports for each shift.
- 為每個工作班次打印并準備所需報告
- To control and assign all uncovered rooms, “DND” and refuse services rooms.
- 控制并分配所有沒有具體人員負責的房間以及請勿打擾和不需服務的房間
- To update status of rooms on computer as and when required.
- 在電腦上更新房間狀態
- To inform Engineering of all maintenance defects and follow up all items requested for by guests.
- 告知工程部所有需維修的報單和跟進所有客人要求的事項
- To schedule program maintenance work i.e. window cleaning, balcony cleaning, shampooing, carpet spotting, weeding, floor polishing job to cleaners and contractors.
- 規劃維護工作時間并告知清潔工作和承包商. 如窗戶清洗, 陽臺清潔, 地毯清洗, 鋤草, 地板打蠟
- To set and release OOO as and when required.
- 設立并釋放故障的客房
- Each shift should be handed over.
- 各班次要做好交接工作。
- To prepare new arrival rooms for turn down staffs.
- 如有新入住房需開夜床, 需立刻通知相關員工
- To print and prepare all reports required for filing at closing shift.
- 打印并準備每晚需要歸檔的報告
- Complete the relevant forms required by the FLHESS audit, e.g. baby cot checklist
- 完成FLHESS審計要求的相關表格，如：嬰兒床檢查表
- To record lost and found items brought down by cleaning staff.
- 對員工撿到的失物招領事項進行記錄
- Tidy up the office including the minibar room before the middle shift and turn off all electrical equipment
- 中班下班前整理好辦公室包括迷你吧間，關閉所有電器設備
- To perform any other tasks or projects as assigned by the hotel management.
- 履行酒店管理層分派的任何其他任務
