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• 節(jié)日禮物
• 技能培訓(xùn)
• 崗位晉升
• 管理規(guī)范
• 員工生日禮物
• 包吃包住
• 人性化管理
• 五險(xiǎn)一金
• 帶薪年假

1.         Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
            確保所有規(guī)范運(yùn)行程序和地區(qū)規(guī)范運(yùn)行程序嚴(yán)格地被遵循和執(zhí)行。
2.         Monitor work stationeries to ensure there are sufficient supplies and requisite through Managers whenever required.
            持續(xù)監(jiān)督和檢查工作所需要文具等相關(guān)用品，保證其充足的貯備與供給，以備之需。
3.         Meeting and escorting of VIP guests to their room/s and any other guest as and when required.
            迎接VIP客人（及其他相應(yīng)的客人當(dāng)有需要時(shí)）并陪同引領(lǐng)到他們的房間。
4.         Preparing of 15 minutes training for all Front Office associates.
            準(zhǔn)備前廳員工的15分鐘培訓(xùn)。
5.         Monitor room assignments to ensure all guests’ requests are met or provide guest with an alternative if unable to meet request.
            監(jiān)督所有房間的分配，確保所有的客人的需求得以滿足。在無(wú)法滿足客人需求時(shí)，提供客人可能性的選擇。
6.         Knowing all duties and responsibilities of the Front Office in order to assist associates more efficiently whenever required. (Including the Business Centre)
清楚地了解前廳部所有的職責(zé)與義務(wù)，當(dāng)員工們需要時(shí)更加有效地提供幫助與支持。（包括商務(wù)中心）
 
7.         Check and ensure that all tasks stated on the associate’s daily operations checklists, are completed before the end of each shift.  
            監(jiān)督員工的工作，保證日常工作檢查表上規(guī)定的任務(wù)在班次結(jié)束前全部完成。
8.         Handling of guests’ request and complains and taking ownership of guests’ feedback.  Correspond with guest if necessary.
            處理客人的需求及投訴，負(fù)責(zé)集取客人的反饋信息，必要時(shí)與客人保持聯(lián)系。
9.         Ensure key packets for guest are properly packed according to the hotel’s standard and room/s assigned according to guests’ request    依照酒店的規(guī)范標(biāo)準(zhǔn)為客人準(zhǔn)備好客房鑰匙及相關(guān)物件, 按照客人需求分配房間.
10.       Ensure all areas at Front Desk and Back Office are cleaned at all times. (Includes lobby level.)
            時(shí)刻確保所有在前廳管轄范圍內(nèi)的環(huán)境的干凈與整潔。（包括酒店大堂）
11.       Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times
            時(shí)刻確保所有員工按照正確的程序小心謹(jǐn)慎地使用酒店的設(shè)施與部門的設(shè)備。
12.       Maintaining the security of guests’ profiles and gifts.
            維護(hù)客人的資料信息及禮物（品）。
13.       Handling of overbooked situations with Manager on Duty.
            協(xié)同當(dāng)班經(jīng)理處理解決超員預(yù)訂的狀況。
14.       Knowing all emergency procedure at all times.
       任何時(shí)候都清楚地了解所有緊急情況的處理步驟。

平湖萬(wàn)怡酒店，位于平湖明湖景區(qū)，臨近平湖市政府、購(gòu)物中心、娛樂場(chǎng)所。擁有80間客房，配備了健身房和瑜伽室，集中餐，西餐，酒吧和宴會(huì)為一體的莊園式酒店。酒店共設(shè)80間設(shè)計(jì)典雅時(shí)尚的客房，所有客房均配備全新設(shè)施。賓客可在酒店的全日西餐廳和大堂吧品嘗豐盛美食，或在先進(jìn)的健身中心盡享放松之樂。