- 職位性質(zhì)：全職
- 工作地區(qū)：南京市浦口區(qū)
- 招聘人數(shù)：2人
- 學(xué) 歷：大專
- 工作經(jīng)驗：不限
- 提供食宿：提供食宿
- 年齡要求：22-35
- 計算機能力：熟練
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：3千-3.5千
- 職位有效期：2026-03-31至2026-06-29
職位：賓客服務(wù)中心接待員Guest Service Center Agent(已停止招聘)
崗位職責(zé)/職位描述
Duties andResponsibilities?–工作職責(zé)
?Properly and politely handle all incoming and outgoing calls to the hotel
?正確并禮貌地處理所有打進和打出酒店的電話
?Accurately record and manage wake-up calls
?準確記錄并管理叫早服務(wù)
?Coordinate with relevant departments to make calls to guests
?與相關(guān)部門合作，對客人進行呼叫
?Record all entries on the telephone sheet
?將所有條目記錄到電話單上
?Assist guests with international calls and directory inquiries
?協(xié)助客人處理國際長途和號碼查詢
?Address guests by their names whenever possible
?盡量稱呼客人的姓名
?Call staff members if necessary
?如有需要，對工作人員進行呼叫
?Adhere to the principle of protecting guest privacy
?遵守保護客人隱私的原則
?Utilize sales techniques and room upselling to promote IHG products and services
?運用銷售技巧和房間銷售升級推廣洲際酒店集團的產(chǎn)品和服務(wù)
?Record and process reservations made via telephone, fax, and email
?記錄和處理通過電話、傳真、電子郵件進行的預(yù)訂
?Modify reservation records for special cases such as extensions and early departures
?修改延期和提前離店等特殊情況的預(yù)訂記錄
?Accept reservations from guests on the waiting list
?接受等候單上的客人預(yù)訂
?Master information about special offers, promotions, and promotional activities
?掌握關(guān)于特價、酬賓、促銷活動的信息
?Prepare reports as required (e.g., for travel agents and business organizations)
?按照要求準備報告（如給旅行代理人和商業(yè)機構(gòu)的報告等）
?Fully understand the products and services of IHG members in the local area
?充分了解所在地區(qū)的洲際酒店集團成員的產(chǎn)品和服務(wù)
?Fulfill guest needs or requests and report complaints to the Switchboard Supervisor
?滿足客人的需要或請求，并向總機主管匯報投訴情況
?Keep a daily work log
?每日記下工作日志
?Provide telephone charge bills
?提供電話費單據(jù)
?Be familiar with the local telephone directory and frequently dialed numbers
?熟悉當(dāng)?shù)仉娫挶硪约俺芴柎a
?Strictly comply with standard policies and procedures for handling emergencies such as fires, bomb threats, and other crises
?嚴格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機的標(biāo)準政策和工作程序
?Report any problems with switchboard equipment to the supervisor
?向主管匯報總機設(shè)備出現(xiàn)的問題
?Maintain a clean working environment
?保持工作環(huán)境的清潔
?Promptly handle all guest inquiries and requests
?及時處理客人的所有問詢和要求
?Be familiar with the hotel's fire, life safety, and security systems
?熟知酒店的消防、救生和安全系統(tǒng)
?Safeguard hotel-related information
?保管酒店相關(guān)信息
