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崗位職責/職位描述

工作職責：
負責餐廳領位的日常管理和運營，確保客人在餐廳用餐的各個環節順利進行。監督餐廳的清潔和衛生工作，確保就餐環境整潔舒適。檢查餐廳設施設備的維護和保養情況，及時安排維修和更換，保證設施設備的正常運行。管理餐廳的庫存和物資，包括餐具、食材、酒水等，確保充足的供應且不積壓浪費。與其他部門（如廚房、采購等）密切協作，確保信息暢通，協調解決運營中出現的問題。與廚師團隊合作，確保菜品的質量、口感和呈現符合法國餐廳的標準和特色。培訓員工掌握良好的客戶服務技巧，及時處理顧客的投訴和建議，確保問題得到妥善解決。親自迎接重要客人，提供個性化服務，營造良好的用餐氛圍。定期收集顧客反饋，分析顧客需求和意見，提出改進措施，以持續提升服務質量。
Job responsibilities：
Responsible for the daily management and operation of the restaurant to ensure the smooth operation of all aspects of the restaurant.Supervise the cleanliness and hygiene of the restaurant to ensure that the dining environment is clean and comfortable.Check the maintenance of restaurant facilities and equipment, arrange repair and replacement in time to ensure the normal operation of facilities and equipment.Manage the restaurant's inventory and supplies, including cutlery, ingredients, drinks, etc., to ensure adequate supply and no waste.Work closely with other departments (e.g. kitchen, procurement, etc.) to ensure smooth flow of information and coordinate the resolution of operational issues.Work with the chef team to ensure that the quality, taste and presentation of dishes meet the standards and characteristics of French restaurants.Train staff to master good customer service skills, handle customer complaints and suggestions in a timely manner, and ensure that problems are properly resolved.Welcome important guests in person, provide personalized service, and create a good dining atmosphere.Collect customer feedback regularly, analyze customer needs and opinions, and propose improvement measures to continuously improve service quality.
崗位要求：
具備酒店餐飲服務或社會高級餐廳服務相關工作經驗2年以上。具備良好的餐飲知識以及服務意識。良好的英語和普通話以及書寫。對餐飲服務有熱情，能積極主動的與客人互動銷售酒店的產品。具有國際性酒店同崗位工作經驗，優先錄取。
Job requirements:
Experience in hotel restaurant service or Fine Dining restaurant service at least 2 years.Good knowledge of food and beverage and service awareness.Oral and written fluency in Chinese & English.Have passion for food and beverage service and can actively interact with guests to upselling hotel productsInternational hotel experience in the same position is preferred.
璞麗專享福利:
- 住宿（二人一間）獨立衛生間，免費提供無線網絡及床上用品的使用
- 非上海市戶籍享有每年一次往返程車費報銷
- 享有補充商業醫療保險，可100%報銷醫保范圍內門急診費用
- 享有特殊班次補貼和各類促銷獎勵機制
- 享美味員餐、每月美食節、節日以及生日禮品卡
- 璞麗贊賞計劃，有機會獲得獎勵積分，可換取多種多樣的豐厚禮品。
- 享有免費年度體檢
Exclusive Benefits at The PuLi Hotel & Spa:
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.