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崗位職責/職位描述

工作職責：
確保客房送餐服務符合酒店的質量標準和客戶的期望。監督食品和飲料的準備、包裝和配送過程，保證出品的質量、溫度和外觀。處理客人的特殊要求和投訴，及時采取措施解決問題，提高客人滿意度。收集客人的反饋意見，為改進服務提供建議。監控食品、飲料和餐具的庫存水平，確保庫存充足且不過量積壓。負責定期盤點和申購所需物品。與廚房、餐飲部和客房部等相關部門保持良好的溝通與協作，確保服務流程的順暢。協調解決部門間的問題和沖突，保障送餐服務的高效運作。嚴格控制送餐服務的成本，包括食材損耗、人力成本和用品消耗等。合理安排資源，提高工作效率，降低運營成本。檢查和維護送餐設備的清潔和正常運行。完成日常的工作報表和記錄，如員工考勤、銷售記錄和客人投訴處理記錄等。向上級領導匯報工作情況和業績數據。
Job Responsibilities：
Ensure that room service meets the hotel's quality standards and customer expectations.Supervise the preparation, packaging and distribution of food and beverages to ensure the quality, temperature and appearance of the product.Handle guest special requests and complaints, take prompt action to solve problems and improve guest satisfaction.Collect guest feedback and provide suggestions for service improvement.Monitor stock levels of food, beverages and tableware to ensure that stocks are adequate and not overstocked.Responsible for regular inventory and requisition of required items.Maintain good communication and collaboration with kitchen, Food and beverage and housekeeping departments to ensure smooth service flow.Coordinate and resolve inter-departmental issues and conflicts to ensure the efficient operation of the food delivery service.Strictly control the cost of food delivery services, including food waste, labor costs and supplies consumption.Reasonable allocation of resources, improve work efficiency, reduce operating costs.Check and maintain the cleanliness and normal operation of food delivery equipment.Complete daily work reports and records, such as staff attendance, sales records and guest complaint handling records.Report work status and performance data to superiors.
崗位要求：
良好的溝通能力具有國際性酒店同崗位工作經驗2年以上英語交流能力良好
Job Requirements:
Good communication skillsMore than 2 years working experience in international hotel in the same positionGood communication skills in English
璞麗專享福利:
- 住宿（二人一間）獨立衛生間，免費提供無線網絡及床上用品的使用。
- 非上海市戶籍享有每年一次往返程車費報銷。
- 享有補充商業醫療保險，可100%報銷醫保范圍內門急診費用。
- 享有特殊班次補貼和各類促銷獎勵機制。
- 享美味員餐、每月美食節、節日以及生日禮品卡。
- 璞麗贊賞計劃，有機會獲得獎勵積分，可換取多種多樣的豐厚禮品。
- 享有免費年度體檢。
Exclusive Benefits at The PuLi Shanghi:
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.