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崗位職責(zé)/職位描述

崗位職責(zé):

1. 監(jiān)督和指導(dǎo)前臺(tái)員工，安排工作任務(wù)和排班。
2. ?處理賓客的預(yù)訂、入住、退房等業(yè)務(wù)，確保流程順暢。
3. 監(jiān)督前臺(tái)員工的服務(wù)態(tài)度和質(zhì)量，提升賓客滿意度。
4. 及時(shí)解決賓客的投訴和問題，協(xié)調(diào)相關(guān)部門處理。
5. 組織員工培訓(xùn)，提升員工業(yè)務(wù)能力和服務(wù)水平。
6. 管理前臺(tái)物資，確保充足且合理使用。
7. 與其他部門保持良好溝通，協(xié)調(diào)工作。
8. 嚴(yán)格執(zhí)行酒店的各項(xiàng)規(guī)章制度。

Job Responsibility:

1. Supervise and direct front desk staff, assign tasks and schedule shifts.
2. Handle guest booking, check-in, check-out and other business to ensure smooth process.
3. Monitor the service attitude and quality of front desk staff to improve guest satisfaction.
4. Solve guest complaints and problems in a timely manner and coordinate with relevant departments to deal with them.
5. Organize staff training, improve staff business ability and service level.
6. Manage front desk supplies to ensure adequate and proper use.
7. Maintain good communication and coordination with other departments.
8. Strictly enforce all hotel rules and regulations.

崗位要求：

• 良好的溝通能力。
• 具有國際性酒店同崗位工作經(jīng)驗(yàn)2年以上。
• 計(jì)算機(jī)能力熟練。

英語交流能力流利。

Job Requirements:

• Good communication skills.
• More than 2 years working experience in international hotel in the same position.
• Computer proficiency.
• Fluent in English communication.

璞麗專享福利:

- 住宿（二人一間）獨(dú)立衛(wèi)生間，免費(fèi)提供無線網(wǎng)絡(luò)及床上用品的使用。

- 非上海市戶籍享有每年一次往返程車費(fèi)報(bào)銷。

- 享有補(bǔ)充商業(yè)醫(yī)療保險(xiǎn)，可100%報(bào)銷醫(yī)保范圍內(nèi)門急診費(fèi)用。

- 享有特殊班次補(bǔ)貼和各類促銷獎(jiǎng)勵(lì)機(jī)制。

- 享美味員餐、每月美食節(jié)、節(jié)日以及生日禮品卡。

- 璞麗贊賞計(jì)劃，有機(jī)會(huì)獲得獎(jiǎng)勵(lì)積分，可換取多種多樣的豐厚禮品。

- 享有免費(fèi)年度體檢。

Exclusive Benefits at The PuLi Shanghai:

- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket?travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
-?Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.