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崗位職責(zé)/職位描述

工作職責(zé)：
1. 夜間巡查：定時對酒店各區(qū)域進(jìn)行巡查，確保安全與秩序。
2. 突發(fā)情況處理：及時應(yīng)對和處理夜間發(fā)生的各種突發(fā)情況，如客人投訴、設(shè)備故障等。
3. 員工管理：監(jiān)督夜間員工的工作表現(xiàn)，提供必要的指導(dǎo)和支持。
4. 協(xié)調(diào)溝通：與各部門保持聯(lián)系，協(xié)調(diào)解決夜間出現(xiàn)的問題。
5. 賓客服務(wù)：親自為有需要的客人提供服務(wù)，提升賓客體驗(yàn)。
6. 記錄與報告：記錄夜間重要事項(xiàng)和問題，及時向上級匯報。
Job responsibility
1. Night inspection: Regular inspection of all areas of the hotel to ensure safety and order.
2. Emergency handling: Timely respond to and deal with all kinds of emergencies that occur at night, such as customer complaints, equipment failures, etc.
3. Staff management: Supervise the performance of night staff and provide necessary guidance and support.
4. Coordination and communication: keep in touch with various departments to coordinate and solve problems at night.
5. Guest service: Personally provide services to guests in need to enhance the guest experience.
6. Record and report: record important matters and problems at night, and report to superiors in time.
崗位要求：
優(yōu)秀的組織能力。出色的領(lǐng)導(dǎo)能力。能夠優(yōu)先安排和組織工作任務(wù)，委派工作。思維清晰，善于分析和解決問題，鍛煉能力強(qiáng)判斷。
能夠指導(dǎo)員工的工作表現(xiàn)，并在指導(dǎo)和指導(dǎo)下進(jìn)行跟進(jìn)。表揚(yáng)或糾正能夠激勵員工并保持團(tuán)隊(duì)的凝聚力。
Job Requirements：
Excellent organizational skills.Excellent leadership skills. Ability to prioritize and organize work assignments, delegate work. Ability to be a clear thinker, analyze and resolve problems, exercising good judgement.Ability to direct the performance of staff and follow up with coaching and guidance to praise or make corrections.Ability to motivate staff and maintain a cohesive team.
璞麗專享福利:
- 住宿（二人一間）獨(dú)立衛(wèi)生間，免費(fèi)提供無線網(wǎng)絡(luò)及床上用品的使用
- 非上海市戶籍享有每年一次往返程車費(fèi)報銷
- 享有補(bǔ)充商業(yè)醫(yī)療保險，可100%報銷醫(yī)保范圍內(nèi)門急診費(fèi)用
- 享有特殊班次補(bǔ)貼和各類促銷獎勵機(jī)制
- 享美味員餐、每月美食節(jié)、節(jié)日以及生日禮品卡
- 璞麗贊賞計劃，有機(jī)會獲得獎勵積分，可換取多種多樣的豐厚禮品。
- 享有免費(fèi)年度體檢
Exclusive Benefits at The PuLi Shanghai:
- Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided.
- Non-Shanghai household registration employees are entitled to have their round-trip ticket travel expenses reimbursed once a year.
- Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance.
- Be entitled to special shift allowances and various promotional incentive mechanisms.
- Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards.
- The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts.
- Free annual physical examinations.