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崗位職責/職位描述

Sign in for attendance in full uniform, uniform must be cleaned and presentable. Always check personal hygiene and be well groomed in appearance. Always wear a clean and tidy uniform and well - polished shoes.

身著干凈整潔的制服簽到。時刻保持個人衛生和良好的儀容。制服和工鞋應保持干凈整潔。

Always be friendly and keep smiling under any circumstances.

任何情況下都應面帶微笑并保持友好的態度。

Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from the Exec. Housekeeper if complaints and requests cannot be handled.

迅速巧妙地處理客人的投述和要求。確保客人離開酒店前對酒店提供的服務感到滿意。如果無法妥善處理客人的投述和要求應請求行政管家的幫助。

Direct supervisions of work of room attendants and assist in work when needed.  Give briefing daily before they start work.

直接為客房服務員提供指導并在需要時提供協助。每日工作開始前例行晨會。

Evaluate floor staff half yearly.  Reports infraction with proper recommendation for disciplinary action as well as, comments those who has done good performance.

每半年對樓層員工進行一次評估。報告違規行為并提出相應的處罰辦法，同時推薦工作表現出色的員工。

Demonstrate if necessary after defining jobs regarding rooms or area cleaning.

詳細說明清潔房間或其它區域的工作后應作必要的示范。

Carry out job training for new employees. 

對新員工進行工作培訓。

Reports immediately sick and irregular guests to Floor Supervisor, AEHK, EHK and Duty manager.

立即向樓層主管、行政副管家、行政管家和值班經理報告任何生病或不尋常的客人。

Report the status of rooms to the front office. Check on discrepancies with the F/O 8:00am report.

通知前廳部當前房態。按照前廳部早上八點房態表檢查差異房。

Check and Write work orders for room’s maintenance. All rooms should be free of any maintenance. Follow up on maintenance and see if it is done.

檢查并填寫客房維修單以確保所有客房狀態良好。跟進客房維修并確認是否已經完成。

Report any unusual activities or appearance to the AEHK and EHK.

向行政副管家和行政管家匯報所有不尋常的事件。

To ensure good inter departmental communication, network and teamwork.

確保部門內部良好的溝通和團結合作。

All lost & found items are to be sent to housekeeping office. Valuable items are to be handed immediate to the Exec. Housekeeper.

將所有失物送至客房部辦公室。貴重物品應立即移交給行政管家。

Inspect guestrooms, corridors and service areas on assigned floors. Ensure that all guest room's cleanliness is up to standard. Checks and reports any repaired problems.

檢查負責樓層的客房、走廊和服務區。確保所有客房的清潔水平達到標準。檢查并報告所有維修問題。

Check all the pantries ensure the pantry and linen shelves are clean and tidy, vacuum cleaner is emptied and clean.

檢查所有工作間以確保工作間和布草架干凈整潔，吸塵器干凈無污物。

Control and issue stock and take inventory to safe guard against pilferage and shortage. Responsible for the requisition of sundries supplies.

控制并發放客用品并進行盤點以避免失竊及短少。負責申領各種客用品。

Ensure that Room Attendants have haircut and neatly arranged, shoes, cleaned and badges on.

確保客房服務員的頭發和工鞋整齊干凈并佩戴名牌。

Report to the AEHK and EHK any irregular behavior of Room Attendants within guest rooms.

向行政副管家和行政管家報告任何客房服務員在客房內的不尋常舉動。

Ensure that special cleaning program schedules are carried out within the time limited and performance is up to requested standard.

確保在規定期限內完成特殊清潔計劃并達到要求。

Handles other duties and projects as assigned by the management.

處理其它由管理層分派的工作。

Is prepared to implement assigned tasks during emergencies such as fires, power cuts and bomb threats.

在緊急情況如火災、停電和炸彈恐嚇時隨時準備執行分派的任務。

Ensure that Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.

確保客房部員工熟悉酒店內各種設施以便協助客人。