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崗位職責/職位描述

Pays visits to former, existing and potential
clients in view of entering into contracts with them, especially commercial
accounts.

拜訪以前、現(xiàn)有的和有潛力的客戶尤其是商業(yè)客戶，與其保持聯(lián)系。

Determines and recommends prospective customers by
analyzing historical and other statistical information, participation in
conducting customer interviews, and preparing customer call analysis reports.

通過分析歷史或數(shù)據(jù)信息，參與客戶會面和準備客戶拜訪分析報告，判斷和推薦有潛力的客戶。

Defines precisely guest requirements and ensures
that the guest services offered corresponds effectively to their requests.

明確客戶需求，確定客戶的需要得到了滿足。

Provides after-sales service and in particular to
ensure all guests complaints are taken seriously and discussed with the
respective departments if necessary.

提供售后服務(wù)，特別要確保所有客戶投訴都已被認真受理，在必要時與有關(guān)部門進行研究。

Receives the important guests who has approached in
the hotel.在飯店接待重要客戶。

Negotiate price with the clients.與客戶商討價格。

Confirm verbal proposals in writing.將口頭建議以書面形式確認。

Ensures that all complaints are reviewed,
investigated and follow-up action is initiated.

確保所有投訴都已經(jīng)過認真調(diào)查，并采取了補救措施。

Solicit group, individual, banquet and other
function business directly and jointly with other through the preparation and executive
of action plans.

通過執(zhí)行計劃，直接或與他人合作，爭取團體、個人、宴會和其它業(yè)務(wù)。