1、了解客人抵離店時(shí)間,在客人抵店前安排贈(zèng)品,做好客人抵達(dá)的迎候工作;
2、負(fù)責(zé)客人抵達(dá)前的查房工作,客人抵店前做好客房間的檢查工作準(zhǔn)備客人的房間歡迎水果,引導(dǎo)客人至客房并適時(shí)介紹客房設(shè)施和特色服務(wù),為客人提供行李開箱或裝箱服務(wù);
3、對(duì)客人住店期間的意見進(jìn)行征詢,了解客人的消費(fèi)需求,并及時(shí)與相關(guān)部門協(xié)調(diào)溝通予以落實(shí),確保客人的需求得以適時(shí)解決和安排;
4、及時(shí)準(zhǔn)確地了解酒店的產(chǎn)品、當(dāng)?shù)芈糜魏蜕虅?wù)信息等資料,適時(shí)向客人推薦酒店的服務(wù)產(chǎn)品;
5、致力于提高個(gè)人的業(yè)務(wù)知識(shí)、技能和服務(wù)質(zhì)量與其它部門保持好良好的溝通,協(xié)調(diào)關(guān)系,24小時(shí)為客人提供高質(zhì)量的專業(yè)服務(wù);
6、客人離店前為客人安排行李,辦理離店手續(xù),歡送客人離店;
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昆明漫水居酒店管理有限公司以“清曠閑雅、淡云疏水”為理念,打造“都市幽居歸處”的高端品牌,是昆明首家園林式高端度假酒店,是西南地區(qū)目前最高端的水療會(huì)所。營(yíng)業(yè)面積17000平方米,服務(wù)產(chǎn)品包含水療中心、古典中餐廳、景觀休息廳、別墅式客房、溫泉、意境SPA等。舉止投足間,彰顯紳士的服務(wù)理念;每一處細(xì)節(jié),盡顯嚴(yán)苛的品質(zhì)追求。細(xì)雨斜風(fēng)過(guò)眼中,淡煙疏柳媚晴灘。入居清處漸漫漫。雪沫乳花浮午盞,蓼茸蒿筍試春盤。人間有味是清歡。苛于品質(zhì),臻于細(xì)節(jié),古典、雅致、清曠....夢(mèng)棲漫水居,心泊寧?kù)o處——您的身心歸處“漫水居”Kunming ManshuiJu Hotel Management Co., Ltd. is the first high-end garden-style resort hotel in Kunming and the most high-end spa club in the southwest region.With a business area of 17,000 square meters, its service products include SPA, classical Chinese restaurant, landscape lounge, villa-style guest room, hot spring, artistic conception SPA and so on.Manner into the foot, highlight the gentleman's service concept;Every detail shows the pursuit of strict quality.Drizzle oblique wind eyes, light smoke Shuliu Mei sunny beach. Into the clear gradually.Snow foam, milk, flower, float, and Artemisia polygonum bamboo shoot try spring plate. The taste of the world is Qinghuan.Caustic in quality, into detail, classical, elegant, clear Kuang....Dream dwelling ManshuiJu, heart berth is quiet place -- your body and mind return place "ManshuiJu"