職位招聘
- 職位性質：全職
- 工作地區：浙江省溫州市
- 招聘人數：若干
- 學 歷：高中
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：18-35
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-03-21至2026-06-19
職位：餐廳服務員Restaurant waiter (waitress)
崗位職責/職位描述
JOB SCOPE:?工作范圍
·?The incumbent in this position is responsible for serving food and beverage in their assigned section in order to provide a dining experience that meets or exceeds guest’s expectations whilst adhering to service standards.
該崗位負責在分派的位置提供上菜和酒水的服務，按照服務標準為客人提供超出期望的用餐體驗
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1.?KEY RESPONSIBILITIES 主要職責
·?Under the direction of the Restaurant Manager or Supervisor, delivers exceptional customer focused service through adherence to the hotel Policies and Procedures. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures.
在餐廳經理或主管的領導和酒店既定的政策和程序之下，為客人提供無可挑剔的以客戶為中心服務。根據部門的標準和程序，提供高品質的餐飲服務。
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2.?ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)
本職工作﹣(職務的主要工作)
·?Greets guest at the table promptly after their arrival and informs them of specials and promotional menu
客人到達后在桌旁致以問候，向其介紹特色菜單和促銷菜單
·?Makes suggestions and answers questions regarding food, beverages and service at the guest’s table.
在客人桌旁就食品、飲品和服務提出建議并回答問題
·?Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and main-service bar as appropriate.
為客人所點的食品和飲品下單（筆記或心記）并將點菜信息正確傳遞給廚房和吧臺
·?Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards.
及時處理客人的點單，核查準備的菜品符合客人的要求和標準
·?Keeps a discreet eye on the guests to ensure they are satisfied with the food and service
關注客人是否對菜品和服務滿意
·?To respond to any additional requests and to determine when the course / meal has been completed.
回應其他要求，注意菜品是否用完
·?Presents the bill to the guests according to the outlet standards.
根據餐廳標準向客人出具賬單
·?Upon acceptance of payment, refers bills and payment to the cashier for closing. Returns the copy of the closed bill, credit card slip or change to the guests, as appropriate.
接受付款后，將賬單和付款轉給收銀員結賬。將結賬憑證、信用卡單或零錢返給客人，不出差錯
·?Sets up tables for each course according to the outlet standards.
按照餐廳標準擺臺
·?During the meal, after each course, removes dirty dishes from table. After the meal, cleans and resets the table according to the outlet standard.
用餐期間每道菜用完后將餐盤撤掉。餐后清潔桌子并按餐廳標準重新擺臺。
·?During lower occupancy of the outlet, assists with stocking the work stations and the main service bar with beverages, polishing cutlery and glasses as well as folding napkins.
在餐廳不忙的時段進行補充工作臺物品和吧臺的酒水，擦亮餐具和杯具，折餐巾等工作
·?Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for guests.
為客人更新食品酒水促銷、新菜品、當日特色菜和其他相關信息
·?Should pass reservations of 8 or more people directly to the Restaurant Manager or Assistant Restaurant Manager with having taken already all concerning details as of address, telephone number, preferred seating, etc.
將8人以上的預定連同需關注的地址、電話號、首選座位等信息告知餐廳經理或副經理
·?Responsible for updating his/her knowledge about the hotel facilities as well as menu or operational changes in other outlets.
負責更新酒店設施、菜單和其他營業點運作變更的信息
·?To carry out any other reasonable duties and responsibilities as assigned.
完成其他分派的合理任務和職責
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3. KEY COMPETENCIES主要能力
MANAGEMENT / LEADERSHIP 管理能力
? Planning and organizational skills 計劃和組織能力
? Building teamwork團隊建設
? Motivating & Developing others激勵和發展員工
? Problem solving & Decision making決策解決
? Conflict management 沖突管理
? Establishing Focus 建立重點
? Information Management 信息管理
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TASK ACHIEVEMENT 任務完成能力
? Adaptability/ Flexibility ??靈活性
? Initiative主動性
? Innovation 創新能力
? Managing Performance 業績管理
? Result oriented 結果導向
? Concern for quality ??注重品質
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RELATIONSHIP 人際關系
? Customer service orientation ??賓客服務導向
? Cross cultural sensitivity ??文化包容
? Team work/.Cooperation ???團隊合作
? Interpersonal skills ??人際關系
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PERSONALITY TRAITS 個性特點
? Self-development 自我發展
? Very good communication skills 非常好的溝通技巧
? Hands-On person 親自實踐型
? Creativity 有創意
? Integrity 正直誠實
? Stress Management 壓力管理
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OTHER SKILLS其他技能
? Fluency in Chinese 中文流利
? Fluency in English英語流利
? Fluency in another language is a plus 熟練第二門語言
? Proficiency in Microsoft Office software: Word and Excel 熟練運用微軟辦公軟件如Word和Excel
