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崗位職責/職位描述

崗位職責：

1. 按照行李服務流程和要求，為抵離客人提供行李搬運服務，并將每次運送情況做好記錄。

2. 做好行李服務設備的清潔工作。

3. 準確回答客人的詢問，提供正確的周邊信息，主動做好對客服務。

4. 能夠按標準進行物品送達房間服務及為客提供物品轉接服務等。

5. 協助賓客服務團隊維持大堂秩序，控制好大堂內外的燈光。

6. 熟悉酒店各種服務項目和營業時間，向客人推銷酒店的各項服務，介紹酒店客房設施。了解本市交通、商業、旅游等方面資料。

崗位要求：

1. 工作認真、作風細致、吃苦耐勞、反應靈活。

2. 能進行最基本的英語日常會話，開展對客服務。

Key Responsibilities:

1. To provide luggage service in SOP way, and ensure that the records are accurate.

2. To clean the concierge equipments daily.

3. Be able to answer the guest's questions, proivde accurate infomation around the hotel and scenic area, pay attention to guest engagement.

4. To provide the items delivery and transfer service.

5. To assist Guest Service team to manage the lobby area, and in charge of lights panel for lobby.

6. Be familiar with operation hours and service programs in hotel, introduce the room details to guest, be able to provide accurate Transportation, Commerical and tourism infomation.

Required Skills:

1. Working with responsible and attentive attitude.

2. Basic English level for guest service.