- 職位性質：全職
- 工作地區：上海市閔行區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：2年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-6千
- 職位有效期：2026-04-02至2026-07-01
職位：禮賓主管 Concierge Supervisor
崗位職責/職位描述
Assist guests with all inquiries, both hotel and non-hotel related
協助客人各種與酒店相關或無關的問詢
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
進行有效的交接班說明工作，以明確酒店活動和運營要求
Maintain detailed knowledge of the activities of the day and alert to any potential problems
詳細了解當日活動情況并留意各種潛在問題
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
詳細了解所在城市和地區的情況，包括去往主要地點的路線、以及關于餐館、劇場、商場、電影院、體育場館、娛樂設施、銀行、領事館、交通系統和特殊活動的信息
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
保證供應足夠的表格和手冊，并確保其質量達到酒店標準
Consult Log Book for information/request left by outgoing shift
查閱交班人員的工作日志，尋找相關信息和要求
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
按照相關政策，對發給客人的信件、留言、電傳、傳真和特快專遞進行管理
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
按照客人的要求，對客人寄出的郵件、通過信使服務寄送的信件、 包裹的郵資和貨運進行管理
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
依照酒店政策，替外出的客人接聽電話和留言
Record incoming registered mail, telegram, parcel, telex in appropriate file
在相應的檔案上對寄給客人的掛號信、電報、包裹和電傳進行記錄
Night staff check mail, message of expected guests against the system/computer and expected arrivals
夜崗人員按照電腦系統和預抵房記錄對預抵客人的郵件和留言進行查收
