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崗位職責/職位描述

dministration and Legal Responsibilities

行政與法律職責

·??????? Assist in planning, managing, controlling, coordinating and participating Talent & Culture activities in areas of Talent benefits, wages, salary, labour and Talent relations, recruitment, Talent career development.

協助管理與協調人才福利、人才工資、勞資關系、新人才的招聘、人才職業發展等工作。

·??????? Recommending, implementing, formulating and executing hotel policies, procedures, rules, regulations and program for Talent.

協助負責制訂，完善并執行酒店的規章制度，工作程序和其它人才活動。

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Financial and Revenue Responsibilities

財務及收入職責

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·??????? Evaluate changes and trends in market compensation and makes recommendations, help the hotel recruitment activities happen under a proper salary scale.

評估市場薪資福利變化趨勢并做出建議 ，使酒店通過合理的工資架構招聘人員。

·??????? Control payroll cost, help hotel running with a good manning budget.

控制人力成本，幫助酒店在正常運營中擁有良性的人員編制。

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Responsibilities

責任

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·??????? Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimisation.

確保人才不會受到與工作場所相關的歧視，騷擾和侵害。

·??????? Communicates and leads by example according to the owner’s requirement and Accor values.?

業主的要求和雅高價值觀作為溝通和領導的依據。

·??????? Treat complaints of harassment and discrimination promptly and confidentially.

及時和保密地處理騷擾和歧視等問題。

·??????? Treat customers and colleagues from all cultural groups with respect and sensitivity.

謹慎和尊重地對待不同文化群體的客戶和同事。

·??????? Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

識別和謹慎處理那些可能會引起交叉文化引發的沖突或誤解。

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Guest Service Responsibilities

對客服務責任

·??????? Interacts with external establishments or individuals such as schools, labour market, social insurance bureau etc. government officials and members of the local community.

與酒店相關團體和個人，如學校、勞力市場、社保局、當地社區等保持良好的聯系。

·??????? Interacts in a positive way with other departments to ensure guest experience.

與其它部門進行有效地互相配合以確保客人的體驗。

·??????? Disseminates personnel policies to hotel Talent and assist to organize Talent activities to motivate Talent relations.

做好人事制度宣傳工作，參與組織人才活動，促進人才關系。

·??????? Coordinate on CONNECT (community service) activities.

協助籌備社區服務及福利活動。

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Professional Technical Responsibilities

專業技術責任

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·??????? Develop and implement recruitment and screening system.

制訂與完善人才的招聘與篩選程序。

·??????? Assist in establishing standard policies and screening system.

協助制訂招聘的標準制度與程序。

·??????? Investigate and review all disciplinary action to ensure the actions are complying with the labour law, hotel rules and regulations. Consult with department heads on appropriate actions and recommend final results.

為確保與勞動法和酒店規章制度的一致，重新審查所有行政紀律行為。與部門經理一起商討合適的辦法，并作最終的處罰建議。

·??????? Ensure the Talent to comply with hotel policies and procedures as well as government regulations pertaining to employment practice.

保證人才遵守酒店的規章制度與工作程序，同時保證酒店的規章制度與法令法規的一致性。

·??????? Oversee Talent personnel and ensure the effective Talent management.

統一負責酒店的人事工作，以保證對全體人才的有效管理。

·??????? Maintain and update Talent records, legal document, policies and procedures and other personnel matters.

管理和更新人才的檔案、法律法規文件、酒飯店規章制度與工作程序，以及其他人事文件。

·??????? Prepare and submit periodic personnel reports such as turnovers, personnel inventories, recruitment, and Talent accident.

定期準備并上交人事報告，匯報如人員流動、人才人數、招聘新人才和人才事故狀況。

·??????? Follow up closely the end of probation period date and end of contract date.

密切跟蹤人才試用期和合同的到期期限。

·??????? Monitor the Talent performance appraisal.

監督對人才工作表現的評估。

·??????? Monitor the employment contract are signed in line with government law and hotel policy.

監督人才勞動合同的簽訂符合法律及酒店政策。

·??????? Monitor and review hotel Talent salary, benefits and compensation and recommend to Director of Talent & Culture of the changes as appropriate.

監督酒店的人才薪資、 福利和補助情況，如有變化，向人才與文化部總監匯報。

·??????? Monitor the follow up of time record of Talent.

監督人才考勤記錄。

·??????? Analyze hotel manpower requirement and recommends selection activities to meet the requirement.

對酒店的人才需求數量作宏觀分析, 并根據需要提出調整建議。

·??????? Regularly inspects Talent Restaurant, locker rooms, restrooms and other Talent facilities to ensure that they are well maintained and used.

定期檢查人才餐廳、更衣室、休息室和其它人才便利設施并保持良好的維護和使用。

·??????? Assist supervise the Talent Apartment management and regularly inspection.

協助指導人才公寓的管理并定期檢查。

·??????? Disseminates information regarding Talent activities, hotel personnel policies, procedures, and any information related to employer-Talent relations.

及時準確向人才做好人事宣傳工作， 如通知舉辦活動或公布人事新舉措。

·??????? Monitor present and future trends of the local labour situation, legislation and recommends update information to the Director of Talent & Culture.

監督用工現狀以及當地與之相關的法令法規的發展趨向，并以此采取相應措施。

·??????? Reviews personnel policies, procedures and practice and recommends changes, modification or update information to the Director of Talent & Culture.

研究有關人事方面的政策規定以及相關操作程序與慣例， 如有改動變更或最新規定，及時向人才與文化總監匯報。

·??????? To improve Talent performance through human management system this creates Talent loyalty and commitment.

通過人事管理體系增進人才工作表現， 提高人才忠誠度及服務承諾。

·??????? Ensure the efficient running of T&C department.

確保人才與文化部的有效運轉。

·??????? Must be an example of the Accor Values, brand standards, and a champion of grooming and appearance guidelines.

遵循雅高酒店集團價值觀、品牌標準的榜樣，酒店人才儀容儀表和行為標準的指導人。

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Miscellaneous

其他

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·??????? Performs other related duties and special projects as required by the General Manager both within and outside the hotel.

一般情況下，所有的人才們都要求遵從他們上級主管的每一個合理要求，并在一定時間內完成。

·??????? All talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

當酒店運作需要時，所有的人才都有可能會被安排到酒店的其他崗位，執行其職責。

·??????? All talents may be assigned to other duties in the hotel as and when required by business levels.

所有人才均可能將按照酒店業務水平所需支援其它酒店。

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Health and Safety

健康和安全

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·??????? Ensure that all potential and real Hazards are reported immediately and rectified.

確保所有潛在和實際危害立即報告并糾正。

·??????? Be fully conversant with all departmental Fire, Emergency procedures.

充分熟悉部門消防及緊急預案程序。

·??????? Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.

確保對所有緊急程序進行演練，保證客人及人才安全。

·??????? Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

嚴格遵守法律法規酒店政策的前提下，保證酒店人員和財產的安全。

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Confidentiality

保密

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·??????? Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy.

確保所有的知識產權和信息的保密性和安全性，包括資料的存放和電子數據的存儲。要遵守雅高酒店集團互聯網和電子郵件的政策。

·??????? Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company.

無論何時，都要確保酒店，客戶和人才的信息或處理的保密性。

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Main Complexity/Critical Issues In The Job主要復雜/關鍵工作事項

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·??????? To be responsible for talent recruitment to meet the operation needs, including releasing information, sourcing candidates and conduct primary interview.

負責人才招聘工作，滿足酒店營運對人員的需要，包括發布招聘信息、尋找招聘對象來源以及進行首輪面試篩選,?????

·??????? To be responsible for the management of talent canteen, locker room etc. to ensure they are well operated and maintained.

負責人才餐廳、更衣室等的管理，保證這些設施受到妥善維護和良好使用。

·??????? Keep contact and maintain good relationship with the labor and relevant organizations, and deal with necessary procedures of employment and Social Insurance timely.

與勞動社保等部門保持良好的關系，確保人才錄用、社會保險等手續的及時辦理。

·??????? Keep contact and maintain good relationship with relevant schools and talent agencies to source comparatively qualified trainees

與有關學校和中介保持良好的關系，招募有一定質量的實習生。

·??????? Organize annual talent party, assist in organization of talent activity such as talent birthday party etc.

組織人才聯歡會、協助組織生日聚會等人才活動。

·??????? Handle talent complain and dispute case. Investigates the discipline case if needs and consults with HODs on appropriate action.

處理人才投訴和糾紛，如有需要，調查人才的違紀事件，與部門經理商討合適的處理方法，提出處理建議。

·??????? Conduct exit interview for Supervisor and below talents and summarized information.

督導級及以下人才的離職面談及情況匯總。

·??????? Assist Learning & Development Manager with New Talent Orientation, and conduct the concerned course.

協助學習與發展經理搞好新人才的入職培訓，并上有關的課程。

.? ? ? ? Have Accor T&C Manager experience is preferred.

有雅高同崗位工作經驗優先

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