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崗位職責/職位描述

To ensure that assistance isbeing provided at all times to all customers and guests and their stay at hotelare comfortable and memorable.

確保向所有的客戶和客人提供優質服務，使他們在入住酒店期間感覺舒適并對飯店留有美好的印象。

1、?Assist the GDM&ChiefConcierge in controlling and directing the section within the framework as defined in the organization chart.

協助賓客服務經理兼禮賓司管理所負責區域的正常運轉。

2、To ensure that assistance is being provided at all times to all customers and guests and their stay at hotel are comfortable and memorable.

確保向所有的客戶和客人提供優質服務，使他們在入住酒店期間感覺舒適并對飯店留有美好的印象。

3、Be concerned with staff discipline and performance in relation to all staff within the section.

管理所負責區域所有員工的紀律和日常行為。

4、Supervise and delegate duties to all staff within the section and prepare their working schedules as required.

負責管理崗位員工，并安排崗位的工作班次和時間。

5、Ensure that every matter in the logbook is followed up.

確保交班本上記錄的每一件事情都已經落實。

6、Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.

確保所接收的行李和包裹的安全，并存放在合適的地方。

7、Pre-check all group rooming lists for arrival and departure.

事先檢查所有抵達和離店團隊的分房名單。

8、Ensure that all staff and sub-ordinates within the section are using the training given.

確保所有的員工將所接受的培訓運用在實際工作中。