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崗位職責/職位描述

TheBellboy is directly responsible for the day-to-day operations of the Conciergewhilst on duty. On a broader scale the Bellboy is to ensure that all of hotel'sguests and visitors are greeted, attended to and assisted with a level ofservice that is professional, friendly and genuine. The Bellboy is also toensure that guests and visitors are made to feel comfortable and welcome and"at home" on arriving and departing the Hotel.

在當班期間，行李員要負責禮賓部日常的工作。從更廣的角度講，行李員要向所有酒店的客人和來訪者問候，提供友好迅捷的專業的服務。行李員還要使所有抵達、預離的客人和來訪者受到熱情的歡迎，要使他們有賓至如歸的感覺。