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崗位職責/職位描述

1.Contribute to overalloperational efficiency by performing relevant duties as assigned.

履行所分配的職責，盡自己所能提高工作效率。

2.Monitor guest servicepersonnel constantly, ensuring that at all times maximum guest satisfaction isbeing achieved through guest recognition and prompt cordial attention.

要不斷地提高對客服務水平，以確保得到客人最大程度的滿足。

3.Establish good public relationshipwith all guests.

同客人建立良好的公共關系。

4.Provide guests with themost accurate and up to date information at all times.

要向客人提供最新，最準確的信息。

5.Proficient in daily work,which is including check in, check-out, foreign currency exchange, wake-upservices, Ensure that all are correct.

熟練地辦理入住，退房，外幣兌換，叫醒等服務，確保正確無誤。

1.College education, majorin Hospitality or Tourism management or other related majors.

大專以上學歷，服務專業或旅游/酒店管理專業。

2.?Cet-4 or above.

英語四級以上。

3.?Enthusiasm in work, carefulness.

積極敬業，工作認真細致。

4.?Good communication andcoordination ability, and good team spirit.

具備較強的溝通，協調能力及團隊合作精神。