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崗位職責/職位描述

要求英語讀寫熟練，可向樓層主管方向培養。

1.Responsible for attending to the control desk telephone, communicating within Housekeeping, and between Housekeeping and other departments; Responsible for clerical services of the Housekeeping department; Responsible for all issues related to Housekeeping Office.

負責接聽控制臺電話，管理管家部內部及與其它部門之間的溝通;負責管家部文書工作；負責客房辦公室相關事宜。

2.Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.

確保接聽和轉達所有與部門相關的信息，確保既定標準并取得客戶的滿意。

3.Receives, records, and distributes various reports.

接收、記錄并分發各種報告。

4.Responsible for entering accurate room status into computer daily and investigate discrepancies.

負責每天將客房情況準確的輸入電腦并調查各種異常情況。

5.Maintains key control.

管理鑰匙。

6.Monitors lost & found property.

監管遺失物品。

7.Prepares reports related to HR, Finance, and other departments.

準備人力資源部、財務部和其它部門相關的報表。

8.Controls work phones and other loan items.

管理工作電話和其它出借物。