北京興基鉑爾曼飯店| 招聘職位
- 職位性質：全職
- 工作地區：北京市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：7千-9千
- 職位有效期：2026-03-19至2026-06-17
職位：Floor Manager樓層經理
崗位職責/職位描述
1.????????
To promote the Accor
loyalty program to the guest according to the yearly target.
根據年度指標向客人推薦雅高集團忠誠計劃方案。
2.????????
To promote the Accor
customer survey program to the guest according to the monthly target.
根據月度指標向客人推薦雅高客戶滿意度調查系統。
3.????????
Monitor executive floor
receptionist personnel to ensure maximum guest satisfaction through personal
recognition to all （LOYLATY PROGRAM） members, VIPs and repeat guests, ?and prompt cordial attention from arrival
through departure.
通過對員工業績的認可，提升員工工作熱情，監督客服關系員工工作，在客人到達至離開酒店期間，為客人提供個性化服務，盡量讓客人滿意。
4.????????
Monitor executive floor
receptionist personnel to ensure （Loyalty Program）
members consistently receive all benefits, repeat guests and other VIP’s
receive special recognition and service.
監督行政樓層接待員工作，確保（忠實會員）貴賓，回頭客及重要客人都能受到特別的關注。
5.????????
Review all expected
arrivals on daily basis, and to pre-select （LOYLATY PROGRAM） enrolment targets.
每天查看預期到達客人清單，提前選出預期到達的（忠實會員）貴賓。
6.????????
Inspects all pre-assigned
（LOYLATY
PROGRAM）
member / VIP rooms prior to arrival.
在客人到達前，提前檢查（忠實會員）及重要客人房間。
7.????????
Greet VIP / （LOYLATY
PROGRAM）
/ repeat guests personally.
迎接重要客人，（忠實會員）貴賓及回頭客。
8.????????
Liaise with other
departments and necessary outside contracts to ensure excellent service
delivery.
與其他部門保持合作，與必要外界部門保持聯系，確保為客人提供優質服務。
9.????????
Oversee maintenance of
efficient repeat guest history system.
維護回頭客檔案系統。
10.?????
Promote Inter-Hotel sales
and in-house facilities.
促進酒店內房間及設施的銷售。
11.?????
Perform such functions as
to include but not be limited to:
（Loyalty
Program）
and regular guest welcome letters.
Solicitation of （Loyalty Program）
applications.
Attending to special requests by guests.
完成以下職責：
（忠實會員）及定期客人的歡迎信。
接受（忠實會員）申請。
滿足客人特殊要求。
12.?????
Handle guest complaints
and refer them as necessary, follows up on corrective action
處理客人投訴，在必要時為客人提供咨詢，跟蹤錯誤行為。
13.?????
Review arrival lists for （Loyalty
Program）
Rewards members and all VIPs to check room allocations, amenities, and special
requests.
查看（忠實會員）及重要客人清單，查看房間分配，房間內設施，及客人特殊要求。
14.?????
Prepare requisitions for
amenities on a timely basis.
及時在房間內準備令客人愉快的物品。
15.?????
Overall responsible for
ensuring and maintaining the entire range of services offered for the （Loyalty
Program） members, VIP’s and repeat guests?
with the aim to maximum guest satisfaction.
全面負責對（忠實會員），重要客人，及回頭客的服務，盡量讓客人滿意。
16.?????
Responsible for advice
relevant Senior Management of all incoming VIP guests so that special requirements
that may need to be attended to are actions accordingly.
要負責向上一級管理人員匯報所有即將抵達的重要客人的情況，以便能夠進行特殊的安排。
17.?????
Ensure that all guest
queries, inquiries and requests are attended to in a helpful, professional yet
warm and friendly manner.
確保所有客人的詢問和要求能夠得到及時、熱情、友好的幫助。
18.?????
To ensure that all
telephone inquiries are provided with concise information concerning the
services and facilities provided by the Hotel.
確保為所有的電話查詢提供有關飯店服務和設施的簡要信息。
19.?????
Responsible for ensure
that clear and constant communication lines are kept with all staff, areas and
other Departments.
負責確保同所有員工，區域和其他部門保持良好的溝通。
20.?????
Monitor and preparation
the daily Buffet Breakfast and Afternoon Tea and Happy Hour in advance, ensure
all the foods and beverages has been provided enough and fresh. The hygiene status
achieved the standard.
監控并提前準備好自助早餐、下午茶、歡樂時光，確保所有食物及酒水充足和新鮮。衛生狀況符合標準。
21.?????
Monitor and control all
the amenities and costs with the inventory correctly.
監督并控制所有備品及成本正確的符合清單。
22.?????
To acquire, through
training provided, a thorough working knowledge of the following;
通過培訓，要獲得以下工作知識:
Opera---飯店的辦公電腦系統
JinGui PSB --- 金硅旅客輸入系統
CC POS Machine --- 信用卡刷卡機操作
23.?????
Ensures that you are
completely aware of the complete range of services and facilities that hotel will
provide to its guests and visitors.
確保非常清楚酒店為客人和來訪者所提供的服務和設施。
24.?????
Responsible for adhering
to the Rules and Regulations of hotel as set down in the Staff Handbook.
遵守飯店的店規店紀和員工手冊。
