Primary Responsibilities 主要責(zé)任
1.Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.???????
協(xié)調(diào)和協(xié)助開(kāi)餐/關(guān)餐任務(wù),并確保所有設(shè)置在開(kāi)始運(yùn)營(yíng)前按照標(biāo)準(zhǔn)和程序完成。
2.Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.? ? ? ? ? ? ?
?協(xié)助管理層監(jiān)督初級(jí)團(tuán)隊(duì)成員及其領(lǐng)導(dǎo)下的臨時(shí)工/部門(mén),并確保在餐廳內(nèi)分配/要求的所有任務(wù)按時(shí)按時(shí)執(zhí)行,并符合部門(mén)標(biāo)準(zhǔn)。
3.Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.????????
按照部門(mén)標(biāo)準(zhǔn)進(jìn)行餐廳預(yù)訂/取消記錄。每天通過(guò)電話(huà)或電子郵件重新確認(rèn)預(yù)訂。
4.? Take food and beverage orders according to guest’s requirements and preferences.? ? ? ? ? ? ? ??
根據(jù)客人的要求和喜好接受食品和飲料訂單。
5.Deliver food & beverage services in accordance to departmental standards and procedures
按照部門(mén)標(biāo)準(zhǔn)和程序提供餐飲服務(wù)。
6.Ensure that all food & beverage are served according to service standard.
確保所有食品和飲料 都按照服務(wù)標(biāo)準(zhǔn)供應(yīng)。
7.Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
為了盡大限度地增加銷(xiāo)售收入,抓住每一次機(jī)會(huì)促銷(xiāo)和推廣食品及酒水。當(dāng)餐廳已滿(mǎn)時(shí),交叉銷(xiāo)售其他用餐場(chǎng)地。
8.Try to remember individual patron’s names and their preferences to extend a personalized service.
嘗試記住個(gè)體客人的姓名及其偏好,以擴(kuò)展個(gè)性化服務(wù)。
9.Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
酒店食品安全和衛(wèi)生標(biāo)準(zhǔn)(HACCP)的必要預(yù)防措施。
10.Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
收集食品飲料采購(gòu)申請(qǐng), 確保所收集的庫(kù)存都有匹配的申請(qǐng)。
11.Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
巧妙地、高效地處理客人的投訴和意見(jiàn), 向管理層報(bào)告任何投訴、事件或其他違規(guī)行為。
12.Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management.
監(jiān)督和協(xié)助分配工作臺(tái)的工作,在沒(méi)有管理的情況下監(jiān)督餐廳的運(yùn)行。