崗位職責/職位描述

?Work closely with the reception to ensure the correct room at any time.

?與前臺接待密切合作確保任何時間內正確的房態。

?Maintain good communication and coordination with other departments.

?同其他部門保持良好溝通協調工作。

?Ensure that all work on the guest room floor follows butler department operating procedures.

?確保客房樓層的所有工作遵循管家部操作程序。

?Ensure high quality cleaning and maintenance standards for guest room floor areas.

?確保客房樓層區域的高質量清潔和維護標準。

?Provide high-quality customer service.

?提供高品質的對客服務。

?Check the room that pre-arrived at the VIP.

?檢查預抵VIP的房間。

?Personalized and value-added services for long-time and long-term guests.

?為常住客人和長住客人提供個性化和超值服務。

?Ensure that guest needs are met with reasonable requirements.

?確保客人需求與合理的要求被滿足。

?By aggregating guests' opinions, look for opportunities to continuously improve customer service and maintain consistency.

?通過匯總客人的意見，尋找機會不斷提高對客服務并保持一慣性。

?Take appropriate action in a timely manner to resolve guests' complaints.

?及時的采取合適的行動解決客人的抱怨。

?Ensure proper handling of guests' lost items and claims.

?確保恰當地處理客人的失物與招領。

?Responsible for strictly controlling the use of room keys, especially the control of the universal card.

?負責嚴格控制客房鑰匙的使用，特別是萬能卡的控制。

?Manage and control all guest room floor operations, support and supervise the work of floor supervisors, foremen and provide assistance when needed.

?管理和控制所有客房樓層運營，支持和監督樓層主管、領班的工作并在需要時提供幫助。

?Managing and recording guest items in the room includes borrowed items and doing monthly inventory and related reports.

?管理和記錄客房的客人用品包括借用物品，并做好每月的盤點和相關報告。

?Properly manage the in-room minibar to ensure the safety of its food, beverages and maximize revenue.

?合理管理客房迷你吧，保證其食品、飲品的安全，以及收益的最大化。