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崗位職責(zé)/職位描述

Efficiency of check in/check out process.

確保入住及離店手續(xù)的效率性。

Accuracy in retrieval of guest data and billing.

確保客人信息與賬目的準(zhǔn)確性。

Management of the guest service experience / personalization.

確保個性化服務(wù)以提升客人體驗(yàn)。

Management of guest complaints.

處理賓客投訴。

Management of food safety & data safety.

保證食品安全及信息安全。

Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.

確保提供給同事們一個沒有歧視、騷擾和危險的工作環(huán)境。

Knowledge and Experience知識和經(jīng)驗(yàn)

Minimum three (3) years relevant experience in a similar position in a renowned international hotel brand(s)

在國際酒店內(nèi)從事至少三年類似崗位的經(jīng)驗(yàn)

PMS and Office software knowledge

熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件

Excellent oral and written skills in Mandarin and English

優(yōu)秀的中英文聽說讀寫能力

• Experienced in guest experience management, understands and can use reporting RPS, etc.

熟悉賓客體驗(yàn)管理體系，可熟練使用報表工具對賓客滿意度進(jìn)行分析

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Competencies 技能

Strong organizational & leadership skills

優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力

Analytical skills a must combined with creativity and initiative

結(jié)合了創(chuàng)造性和主動性的分析能力

Excellent interpersonal & communication skills

優(yōu)秀的人際關(guān)系和溝通能力

Highly organized, quality and results oriented person

極具計劃性，并以質(zhì)量和結(jié)果為導(dǎo)向

Adaptable and flexible to embrace /respond to change effectively

適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化

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